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Service user

'Susan would blame her family issues on others and would disengage with all services when she was drinking heavily.'

To protect identities, images are not specific to the stories but are of others involved with Catch22.

Susan, a mother of two teenagers with a young grandson, had alcohol problems and associated with other alcoholics in her area. She received housing benefits and was facing eviction due to housing arrears. She suffered from low self-esteem, agoraphobia and a past history of domestic violence from various partners and her daughter. On regular occasions her daughter went missing with an older boyfriend, but Susan would not report it.

When Susan was referred to Catch22’s Wirral Intensive Family Intervention service, she was reluctant to engage with her Key Worker or any other professionals, blaming her family issues on others and not taking responsibility for her actions. Susan would disengage with all services when she was drinking heavily.

The family’s Key Worker provided a clear plan addressing priority areas that the family needed to improve on, explaining the steps in setting goals. One-to-one parenting sessions were delivered in the family home, involving strategies for challenging behaviours. Catch22 worked directly with the children’s school for updates on attendance and behaviours and spoke to housing to try to delay the family’s eviction.

Catch22 introduced Susan to a women’s group to help her socialise with the wider community as well as a professional to work with her on addressing her alcohol use. She received support to enter detox for one week which enabled her, after several months, to become sober. As a result the family has reported being less anxious and more tolerant with each other. This empowered Susan to move home with her family to a property that would keep her and her daughter safe and away from alcohol dependent friends, achieving one of the family’s set goals.

Catch22 keeps in regular contact with the family to continue work with the daughter on her confidence and sexual health education. She is now attending a college course and has aspirations on starting a career. Susan has since gained full-time employment and knows where her daughter is at all times and shows an active interest in her education. The school has reported over 85% attendance for all children and a cease in anti-social behaviour.

Find out more about our work with families.