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Bespoke Services: Mediation and Restorative Interventions

A range of approaches to address and resolve conflict, including improving relations and promoting understanding of the impact of wrongdoing

Available in Essex and East London


Support and facilitation for groups of two or more people (including students, parents and professionals) to enable those involved to come to a positive resolution, improve relations and reach a settlement of negative feelings and grievances. These issues may be presenting over a long or short period of time and may require support from a third party to help those involved understand the underlying conflict issues before reaching agreement.

Restorative conferencing

Restorative Justice Conferencing and the Restorative Approach are increasingly being used in schools, care homes and the wider community to address conflict, build understanding and strengthen relationships between children, young people, parents, school staff and other professionals.

Through a structured preparation and facilitation process, restorative conferencing brings those harmed by any act of wrongdoing and those responsible for the wrongdoing into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.

Restorative conferencing gives victims a chance to talk to wrongdoers about the real impact of the offence, get answers to questions and seek an apology. It helps those with convictions to understand the real impact of what they have done, to take responsibility and make amends.

Family group conferencing

Difficult situations involving children and young people can be resolved more effectively with a family group conference. Family group conferencing is a way of giving the whole family (including direct and extended family members) the chance to be prepared for and attend a family meeting to make the best plans possible for the children, young people and family as a whole.


Catch22 Mediation Services are approved as trainers for the Restorative Justice Council. We are keen advocates of restorative justice and our service is delivered with a restorative approach.

We offer two accredited training courses:

  • OCN Level 2 Understanding the Restorative Justice Process
    This is a one-day introductory workshop on restorative justice focusing on the basic principles, the different types of restorative approach and its success. The course includes case studies and exercises.
  • OCN Level 2 Community Mediation with a Restorative Approach
    This two-day course gives attendees the basic skills needed to become a mediator. It focuses on what mediation is, its benefits, the preparation process and the role of the mediator and co-mediator. Day two focuses mainly on case studies and role play.

Catch22 also develops and delivers tailor made, non-accredited training and workshops.  Please call or email for more information and costs.

Example costs

  • £500 for preparation and facilitation of one restorative conference/mediation intervention
  • £650 for preparation and facilitation of one family group conference
  • £850 for 3-day staff training in restorative conferencing and restorative approaches

Bespoke services

Catch22 has been delivering bespoke services for over 30 years. Services are commissioned on a one-off or a long-term basis and are co-designed with commissioning organisations, with delivery and costs tailored to the specific needs and budget requirements of the commissioning organisation.

‘There has been a significant improvement. Thank you so much for your help’
Service user.

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