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Switching to digital: apprenticeship training

Catch22’s Housing Tutor Stuart Shield explains how the shift to digital delivery of apprenticeship training and assessment is benefitting both apprentice and employer.

04 May 2020

For apprenticeship training providers and colleges up and down the country, the last month has seen a rapid shift to digital delivery. And, for many, it’s proving a great success.

At Catch22, we’ve been delivering our housing and property management apprenticeships almost entirely via Microsoft Teams. Not only has this meant quality training can continue, but we’re actually signing up brand new learners. Some apprentices who are being upskilled have been furloughed by their current employers and are therefore able to spend more time focusing on their apprenticeships.

We’ve changed the frequency of our learning sessions – from one a month face to face session with learners, to on average an hour’s session every 2-3 days. Some are 1:1, others are group sessions. Our apprentices are visibly more engaged, enthusiastic and are performing better.

We’ve also seen greater engagement from employers – and in particular senior managers – who are more easily able to observe apprenticeship training and assessment sessions now that they’re being done digitally.  Previously we’d struggled with some senior leaders who couldn’t see the value of apprentices, but now with greater exposure to the rigorous learning, they’re recognising the benefit and actually investing more in the scheme.

Such is the success, our plan is to include digital delivery in our future apprenticeship training programmes so we have a mixed model of delivery.

As a training provider, we use a partnership model working with employers aimed at delivering bespoke training designed to provide mutually tangible benefits.  For example, we have developed supplementary bespoke modules with some of our partners to meet the needs of the current climate – including a module on handling angry and difficult customers, and effectively managing expectations.


  • Learn more about Catch22 Apprenticeships here
  • Are you looking to hire an apprentice? Check out Catch22’s offer for employers here
  • Find out how Catch22’s Apprenticeships and Vocational Training team are going digital during COVID-19 here