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Catch22 has been at the frontline of public service delivery for over 200 years.
With a strong track record of delivering impact, Catch22 works with over 120 local authorities, as well as Police and Crime Commissioners, CCGs, central government, and health commissioners.
Our impact
Our network of services span the country, from Newcastle to Cornwall, enabling us to reach over 160,000 people in the last year. Please note that national services are not depicted on this map.
Catch22's Navigator and Tailored Support engages children and young adults at risk of, involved in, or vulnerable to violence, at 'reachable moments' in police custody, hospitals and healthcare settings in Stoke-on-Trent and Staffordshire.
Stoke-on-Trent, UK
View serviceCatch22's Navigator and Tailored Support engages children and young adults at risk of, involved in, or vulnerable to violence, at 'reachable moments' in police custody, hospitals and healthcare settings in Stoke-on-Trent and Staffordshire.
Staffordshire, UK
View serviceSupporting children aged 8-18 and young people up to the age of 24 with additional needs who are impacted by Child Criminal Exploitation and/or Child Sexual Exploitation.
Herefordshire, UK
View serviceSupporting children aged 8-18 and young people up to the age of 24 with additional needs who are impacted by Child Criminal Exploitation and/or Child Sexual Exploitation.
Worcester, UK
View serviceSupporting children aged 8-18 and young people up to the age of 24 with additional needs who are impacted by Child Criminal Exploitation and/or Child Sexual Exploitation.
Telford, UK
View serviceSupporting children aged 8-18 and young people up to the age of 24 with additional needs who are impacted by Child Criminal Exploitation and/or Child Sexual Exploitation.
Shropshire, UK
View serviceSupporting children aged 8-18 and young people up to the age of 24 with additional needs who are impacted by Child Criminal Exploitation and/or Child Sexual Exploitation.
west mercia
View serviceWorking with individuals on remand to provide specialist practical and emotional support whilst in custody, as well as helping to prepare for release into the community.
HMP Wandsworth, Heathfield Road, London, UK
View serviceWorking with individuals on remand to provide specialist practical and emotional support whilst in custody, as well as helping to prepare for release into the community.
HMP Pentonville, Caledonian Road, London, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-19.
Brindley Suite, Orford Jubilee Neighbourhood Hub, Orford, Warrington, WA2 8HE.
View serviceRedthread delivers transformative youth work in hospitals and other health settings. Our vision is a society where all children and young people live healthy, safe and happy lives.
Catch22, Pear Tree Street, London, UK
View serviceProviding young victims of violence and exploitation with tailored counselling support, reducing their risk of harm to themselves and improving their mental wellbeing.
Birmingham, UK
View serviceThe Young Women’s Services meet girls and young women affected by violence and exploitation in four London hospitals. Our specialist young women’s workers provide support during their stay in the hospital and in the community for up to a year.
London, UK
View serviceIn partnership with the Children’s Liver Unit at King’s College Hospital, we use our youth work expertise to build holistic support networks for young liver patients while they are in hospital.
London, UK
View serviceThe Redthread Youth Violence Intervention Programme (YVIP) work alongside NHS staff and other professionals in hospital emergency departments to support young victims of violence and exploitation. Operating from 10 hospitals in London and Birmingham, our experienced, specialist youth workers meet children and young people at a moment of crisis and work with them to find a positive way forward.
London, UK
View serviceThe Redthread Youth Violence Intervention Programme (YVIP) work alongside NHS staff and other professionals in hospital emergency departments to support young victims of violence and exploitation. Operating from 10 hospitals in London and Birmingham, our experienced, specialist youth workers meet children and young people at a moment of crisis and work with them to find a positive way forward.
Birmingham, UK
View serviceTrauma-informed and bespoke support for all young victims and witnesses across London.
London, UK
View serviceDriving a reduction in violent incidents, promoting pro-social behaviour and improving mental wellbeing amongst men across London prisons.
HMP Wandsworth, Heathfield Road, London, UK
View serviceDriving a reduction in violent incidents, promoting pro-social behaviour and improving mental wellbeing amongst men across London prisons.
HMP Pentonville, Caledonian Road, London, UK
View serviceDriving a reduction in violent incidents, promoting pro-social behaviour and improving mental wellbeing amongst men across London prisons.
HMP/YOI Feltham, Bedfont Road, Feltham, UK
View serviceSupporting young people on probation in Newham with the transition to adulthood through a holistic mentoring service.
London Borough of Newham, UK
View serviceTraining frontline staff who work in schools, colleges and education centres within Hampshire.
Hampshire, UK
View serviceSupporting care experienced young people aged 18-30 into employment across Manchester.
Manchester, UK
View serviceSupporting care experienced young people aged 18-30 to become work-ready across the Liverpool City regions and Greater Manchester.
Liverpool, UK
View serviceSupporting care experienced young people aged 18-30 to become work-ready across the Liverpool City regions and Greater Manchester.
Manchester, UK
View serviceConnecting people who face barriers to work to entry-level energy transition jobs and apprenticeships.
London, UK
View serviceConnecting people who face barriers to work to entry-level energy transition jobs and apprenticeships.
Liverpool, UK
View serviceConnecting people who face barriers to work to entry-level energy transition jobs and apprenticeships.
Manchester, UK
View serviceConnecting people who face barriers to work to entry-level energy transition jobs and apprenticeships.
Norfolk, UK
View serviceHelping victims and witnesses in Greater Manchester to cope and recover from the impact of crime.
Greater Manchester, UK
View serviceEmpowering local people and giving them the tools to break down any barriers they are faced with.
105 Barking Road, London, UK
View serviceA creative digital programme designed to help people in the West of England to pursue a new career in digital.
Bath, UK
View serviceA creative digital programme designed to help people in the West of England to pursue a new career in digital.
Bristol, UK
View serviceA creative digital programme designed to help people in the West of England to pursue a new career in digital.
North East Somerset, Bath, UK
View serviceA creative digital programme designed to help people in the West of England to pursue a new career in digital.
South Gloucestershire, UK
View serviceEmpowering people across Newham to access, participate, create and curate arts in local spaces.
London Borough of Newham, UK
View serviceA free legal advice service covering debt, consumer law, employment law, housing, welfare, and benefits.
105 Barking Road, London, UK
View servicePromoting early diagnoses of cancer by raising awareness and increasing the uptake of NHS screening programmes.
London, UK
View serviceA state-of-the-art recording studio for teaching and developing young people through music in Newham.
105 Barking Road, London, UK
View serviceAn innovative peer mentoring programme delivered in secondary schools and community settings across east London
Haringey, London, UK
View serviceAn innovative peer mentoring programme delivered in secondary schools and community settings across east London
Barking, UK
View serviceAn innovative peer mentoring programme delivered in secondary schools and community settings across east London
Dagenham, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Bradford, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Blackburn, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Carlisle, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Durham, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Darlington, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Blackpool, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Harrogate, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Liverpool, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Lancaster, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Leeds, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Newcastle upon Tyne, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Preston, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Sunderland, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Cleveland, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Wakefield, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Wigan, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Yorkshire, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Bolton, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Huddersfield, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Halifax, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Manchester, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Oldham, UK
View serviceSupporting women and non-binary people in the North and North East of England to start a career in the tech sector.
Warrington, UK
View serviceTackling deprivation and inequality by providing practical support and opportunities to those who need it.
Newham, UK
View serviceProviding community mediation, conflict resolution and coaching, across Norfolk, Suffolk, and Cambridgeshire.
Norfolk, UK
View serviceProviding community mediation, conflict resolution and coaching, across Norfolk, Suffolk, and Cambridgeshire.
Suffolk, UK
View serviceProviding community mediation, conflict resolution and coaching, across Norfolk, Suffolk, and Cambridgeshire.
Cambridgeshire, UK
View serviceOffering a variety of therapeutic interventions from BACP-registered counsellors, for young people aged 11-18.
Basildon, UK
View serviceSupporting young people, aged 14-25, and their families to deal with intense conflict and challenging behaviours in Camden.
Camden, London, UK
View serviceA creative arts project supporting children and young people affected by child criminal exploitation.
68 Church Street, Leatherhead, UK
View serviceDelivering a free drop-in health and wellbeing service for 16-24 year olds in Camden.
18 Harben Parade, South Hampstead, London NW3 6JP, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Grange Farm Avenue, Felixstowe, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Montgomery Avenue, Lowestoft NR32 4DU, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Kirkley & Pakefield Football Club, Walmer Road, Lowestoft, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Breckland School, Crown Street, Brandon, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Hadleigh Pool & Leisure, Stonehouse Road, Hadleigh, Ipswich, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Newmarket Leisure Centre, Exning Road, Newmarket, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Mildenhall Hub, Sheldrick Way, Mildenhall, Bury Saint Edmunds, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Ormiston Denes Academy, Yarmouth Road, Lowestoft, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Murrayside Community Centre, Nacton Road, Ipswich, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Chantry Academy, Mallard Way, Ipswich, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Maple Park, Ipswich, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Abbeycroft Leisure, Ehringshausen Way, Haverhill CB9 0ER, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
East Point Academy, Kirkley Run, Lowestoft, UK
View serviceTransforming young people's lives and reducing crime in Suffolk, through engagement and diversion opportunities.
Britten Road, Lowestoft, UK
View serviceA specialist treatment service in Surrey for young people and their families who are affected by substance misuse.
Surrey, UK
View serviceA specialist treatment service for children and young people in Hampshire who are affected by substance misuse.
Hampshire, UK
View serviceSupporting tenants in Colchester who are at risk of eviction or in temporary housing.
Colchester, UK
View serviceSupporting young people aged 11-24 who have been using substances, vaping/smoking, reported missing from home or care, or exploited.
Merton, UK
View serviceUnderstanding causes of missing incidents, and preventing young people from running away again in the future.
Wirral, UK
View serviceUnderstanding causes of missing incidents, and preventing young people from running away again in the future.
St Helens, Saint Helens, UK
View serviceUnderstanding causes of missing incidents, and preventing young people from running away again in the future.
Sefton, Liverpool, UK
View serviceUnderstanding causes of missing incidents, and preventing young people from running away again in the future.
Knowsley, UK
View serviceUnderstanding causes of missing incidents, and preventing young people from running away again in the future.
Liverpool, UK
View serviceReducing risk and preventing serious youth violence, exploitation, gang and county line activity.
Kent, UK
View serviceReducing risk and preventing serious youth violence, exploitation, gang and county line activity.
Medway, UK
View serviceProviding specialist support and rescue service for young people who are criminally exploited through county lines.
London, UK
View serviceProviding specialist support and rescue service for young people who are criminally exploited through county lines.
Greater Manchester, UK
View serviceProviding specialist support and rescue service for young people who are criminally exploited through county lines.
Merseyside, UK
View serviceProviding specialist support and rescue service for young people who are criminally exploited through county lines.
West Midlands, UK
View serviceDelivering bespoke interventions with children and young people who are at risk of Child Criminal Exploitation.
Stoke-on-Trent, UK
View serviceDelivering bespoke interventions with children and young people who are at risk of Child Criminal Exploitation.
Staffordshire, UK
View serviceCreating children's homes where children can thrive, and where education is central to a holistic approach.
Sutton, UK
View serviceHelping victims in Leicester, Leicestershire and Rutland to cope and recover from the impact of crime.
Leicester, UK
View serviceHelping victims in Leicester, Leicestershire and Rutland to cope and recover from the impact of crime.
Leicestershire, UK
View serviceHelping victims in Leicester, Leicestershire and Rutland to cope and recover from the impact of crime.
Rutland, UK
View serviceSupporting men aged 18-25, who are on probation and require support addressing their dependency issues.
London, UK
View serviceHelping victims and witnesses in Hertfordshire to cope and recover from the impact of crime.
Hertfordshire, UK
View serviceSupporting men who have been convicted at HMP Thameside from point of sentence or recall, up until transfer or release
HMP Thameside, Griffin Manor Way, London, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
London, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Thames Valley, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Hampshire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Isle of Wight, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Avon, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Somerset, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Devon, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Cornwall, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Dorset, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Gloucestershire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Wiltshire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Herefordshire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Worcestershire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Shropshire, UK
View serviceWorking with men subject to probation supervision, to support effective community integration and well-being.
Telford and Wrekin, UK
View serviceEmpowering HMP Wandsworth's Foreign National population to engage with the regime and access purposeful activity.
HMP Wandsworth, Heathfield Road, London, UK
View serviceDelivering finance, benefit and debt-related support in London to reduce re-offending.
London, UK
View serviceEmpowering women in England and Wales who have been impacted by the criminal justice system with the core skills for a career in tech.
England, UK
View serviceEmpowering women in England and Wales who have been impacted by the criminal justice system with the core skills for a career in tech.
Wales, UK
View serviceDelivering preventative and targeted interventions for gang-affected people in prison in Wolverhampton.
HMP/YOI Brinsford, New Road, Featherstone, Wolverhampton, UK
View serviceDelivering preventative and targeted interventions for gang-affected people in prison in Wolverhampton.
HMP Oakwood, Oaks Drive, Featherstone, UK
View serviceDelivering preventative and targeted interventions for gang-affected people in prison in Wolverhampton.
HMP Featherstone, New Road, Featherstone, Wolverhampton, UK
View serviceProviding support and interventions within the prison to men who are identified to be gang-affiliated
HMP Thameside, Griffin Manor Way, London, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
London, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Birmingham, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Manchester, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Liverpool, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Bristol, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Newcastle upon Tyne, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Bishop Auckland, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Peterlee, UK
View serviceTikTok Creative Academy is supporting 2,500 young people aged 18-24 into a job in the creative industries.
Maidstone, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Lincolnshire, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Bedfordshire, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Warwickshire, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Leicestershire, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Staffordshire, UK
View serviceJobs 22 provides responsive, tailored, human support to help people back into meaningful work.
Northamptonshire, UK
View serviceSwitching the narrative on how social media’s relationship to violence is understood, tackled and solved.
London, UK
View serviceLinks Media College supports young people aged 16-19 to achieve recognised Music Technology qualifications.
105 Barking Road, London, UK
View serviceMaidstone Skills Centre provides schools and pupil referral units with vocational study for students in Years 10-13.
Maidstone Skills Centre, Titchfield Road, Maidstone, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-19.
Maidstone Skills Centre, Titchfield Road, Maidstone, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-19.
Croxton Road, Thetford, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-19.
Daleside Road, Nottingham, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-19.
1 Hailsham Pl, Hailsham Place, Peterlee, UK
View serviceCatch22 College delivers vocational and academic qualifications for young people aged 16-24.
1c Henson Close, Bishop Auckland, UK
View serviceInclude Suffolk provides a temporary full-time, specialist education for children aged 5-11 years old.
Include Primary School, Hadleigh Road, Ipswich, UK
View serviceInclude Suffolk provides a temporary full-time, specialist education for children aged 5-11 years old.
Include, Short Brackland, Bury Saint Edmunds, UK
View serviceInclude Suffolk provides a temporary full-time, specialist education for children aged 5-11 years old.
The Ashley School, Ashley Downs, Lowestoft, UK
View serviceInclude London provides full-time, alternative, secondary education for young people aged 13-18 years old.
191 Freston Road, London, UK
View serviceInclude London provides full-time, alternative, secondary education for young people aged 13-18 years old.
The Phoenix Centre, Southall, UK
View serviceInclude Norfolk provides full-time, alternative education for young people aged 14-16 years old.
Hamburg Way, North Lynn Industrial Estate, King's Lynn, UK
View serviceInclude Norfolk provides full-time, alternative education for young people aged 14-16 years old.
27 Hurricane Way, Norwich, UK
View serviceInclude Wales primary school provides full-time, alternative education for young people aged 4-11 years old.
33 Godfrey Road, Newport NP20 4PE, UK
View serviceInclude Wales primary school provides full-time, alternative education for young people aged 4-11 years old.
Newtown Community Centre, Tre Newydd, Newtown, Ebbw Vale, UK
View service
Stewart Holdsworth
Director of Business Development
If you commission services and are interested in collaborating with us to deliver services in your area, we would love to hear from you.
We work with over 120 local authorities and other commissioners to deliver public services that meet local needs.
Please register your interest using our contact form, and a member of the team will get back to you as soon as possible.
Email Address
bd@catch-22.org.ukCatch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).
Catch22 may collect, store and use the following kinds of personal data:
Specific detail of each processing activity is provided below.
Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.
Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.
Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.
Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.
You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.
If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).
To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.
Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.
For more information, please see the SmartRecruiters privacy notice.
Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.
These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.
If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.
For more information, please see the SmartRecruiters privacy notice.
If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.
Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.
You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.
For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.
Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.
We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.
These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.
Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.
You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
For more information, please see the Gravity Forms privacy notice.
Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.
For more information, please see the Complaints, Compliments and Feedback policy.
The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
Catch22 also works with third-party data processors to provide our:
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.
Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.
Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.
In addition, we may disclose information about you:
Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.
Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.
Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.
We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.
Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):
- right to access
- right to erasure
- right to object
- right to rectification
- right to be informed
- right to restrict processing
- right to data portability
- rights in relation to automated decision making and profiling
- right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113
For further information on your rights, please visit the Individual Rights page on the ICO website.
If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:
Data Protection Officer
Catch22
27 Pear Tree Street
London
EC1V 3AG
Catch22’s data protection registration number is Z1473239
