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Finance, Benefit and Debt Commissioned Rehabilitative Services

Delivering finance, benefit and debt-related support, signposting, and advocacy in London to reduce re-offending.

Our approach

Finance, benefit and debt issues are entangled with many other key factors that increase re-offending, and prison leavers are more likely than others to face financial problems when rejoining society. The Finance, Benefit and Debt service reduces the risk of re-offending for service users subject to probation supervision in London, by tackling these factors.

A range of approaches are used including direct delivery of interventions in one-to-one or group sessions, support and advocacy, and advice and guidance. Interventions are tailored to reflect the complexity of an individual service user’s needs. A final report is produced to reflect the service user’s progress through their time with the service.

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Finance, Benefit and Debt is a holistic service which seeks to address frequently occurring rehabilitative needs for service users subject to probation supervision in the London area. It is aimed at supporting effective community integration.

Frequently asked questions

What can participants on the Finance, Benefit and Debt service expect to receive?

All participants on the Finance, Benefit and Debt service receive:

  • a dedicated caseworker that will provide tailored support, empowerment, advocacy, advice and guidance,
  • a tailored action plan to meet their needs and as agreed with their probation practitioner,
  • one-to-one sessions tailored to provide you with support and build key skills, and
  • group work sessions to build on the sessions with their dedicated caseworker.

What types of support does the Finance, Benefit and Debt service offer?

The Finance, Benefit and Debt service offers support including:

  • Interventions: Assigned Financial Wellbeing Advisors work with service users in the development of a personal action plan. Based on best practice and informed by the insights from these discussions, we will develop a blended delivery approach including a range of one-to-one, group work, and skills training sessions to successfully understand and manage the participant’s needs.
  • Advice, guidance and information: Assigned Financial Wellbeing Advisors provide tailored, individualised advice to ensure participants have access to a wide range of information and are well-informed regarding the support available.
  • Advocacy: Delivering a range of support activities including help with referral forms, face-to-face negotiations, attending appointments together, taking steps on your behalf such as phone calls and referrals, and advocating for the service user during discussions with a wide range of other Personal Wellbeing providers (including statutory service providers).
  • Empowerment: Working with the service user to understand their situation and empowering them to make positive changes to their life, self-image and future actions.
  • Mentoring: A structured, tailored, and time-bound intervention which is delivered pre/post-release for service users who are subject to Post-Release License or Post-Sentence Service Supervision. The specifics of this intervention will be allocated based on service user need and complexity.

What kinds of issues can the Finance, Benefit and Debt support support me with?

The Finance, Benefit and Debt service can support service users with topics including:

  • birth certificates,
  • gaining access to a bank account and/or ID,
  • budgeting and money skills,
  • online access to resources and banking,
  • debt write-off requests, and
  • tackling digital poverty.

How many appointments are required on the Finance, Benefit and Debt service?

This will vary depending on the level of support each participant requires. Participants could be expected to complete and attend between two to seven sessions depending on the complexity of the referral and needs specified. This will be covered in their personal action plan, alongside frequency, timing and delivery method of their sessions.

How are sessions on the Finance, Benefit and Debt programme delivered?

Participants are expected to attend face-to-face sessions with their advisor – the number of which will be outlined in their personal action plan and determined by the complexity of the referral and needs specified. These may include both one-to-one and group sessions.

We have delivery sites all across London, and where possible we will meet participants at their closest site. Travel warrants will be issued by the participant’s probation practitioner for rail travel based on the amount of appointments that have been scheduled.

Some interventions will also be delivered digitally.

Does the Finance, Benefit and Debt service work with any specialist organisations or caseworkers?

The Finance, Benefit and Debt service offers end-to-end casework and in-house wraparound support complemented with signposting to specialist agencies.

To do this, we work closely with Probation Service practitioners to ensure services are tailored appropriately to a service user’s needs and that any concerns in relation to risk or safeguarding are quickly acted upon. We also use our wealth of local knowledge and partnerships to deliver access to specialised services, resources and interventions needed to reduce re-offending.

Can I volunteer for, or get a placement with, the Finance, Benefit and Debt service?

Yes. This service offers volunteering and student placements.

Yes, some of our services offer volunteering opportunities and/or student placements.

Catch22 offers student placements within its Commissioned Rehabilitative Services (CRS) contracts, as well as some of its wider justice services. This includes with the CRS Interventions Team, Personal Wellbeing, Finance Benefit and Debt, Dependency and Recovery, Foreign National Service and its Victim Services.

Depending on the team you work with, opportunities might include:

  • supporting members of the Interventions Team with their current projects, such as supporting the Interventions Lead to create new interventions, engaging with the Training Lead to learn about how our staff are being trained and helping to create their training packages, and spending time with the Inclusion Lead to learn about how protected characteristics are incorporated into Catch22’s interventions,
  • shadowing one-to-one interventions and group sessions with our service users to see what these sessions comprise of and how they are facilitated by our practitioners,
  • visiting other relevant professional areas of work, such as probation officers, prisons, or court rooms, to learn more about the relationship between Catch22 and the statutory and non-statutory services they interact with,
  • attending training relevant to the role (subject to what training is taking place during the placement period), and/or
  • supporting the Academic Partnerships Lead on current research projects, for example by collecting and collating evidence to further indicate “what works” and investigate different aspects of this approach to add to and improve the current evidence base for interventions in support of rehabilitation.

To register your interest, please contact us using the form at the bottom of the page.

This contract complements the work we’re delivering as part of our personal wellbeing contracts – and aims to address some of the root causes of re-offending. Too often those who have been in the criminal justice system find it difficult to get their finances in order and don’t know where to go for help with claiming the benefits they’re entitled to.

Lisa Smitherman, Catch22 Strategic Director for Justice and Education

News and resources

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Our partners

Contact Finance, Benefit and Debt

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Ana Caldeira

Senior Operations Manager

There is no self-referral route of the Finance, Benefit and Debt service. Referrals can only be submitted by Probation Practitioners, using the ‘Refer and Monitor’ digital platform

For further information, please reach out using our contact form, and a member of the team will get back to you as soon as possible.

Telephone Number

07776 172755

Privacy notice

How we manage your data

Catch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time however, there may be some instances where we need to retain your information for a longer duration for legal reasons, such as when applying for a job with Catch22.

What information do we collect?

Catch22 may collect, store and use the following kinds of personal data:

  • information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (cookies),
  • information that you provide to us for the purpose of applying for a job or receiving job alerts (job applications / job alerts),
  • subscribing to email newsletters including your name and email address (email newsletter), or
  • information that you submit that relates to a complaint, service feedback or enquiry (complaints / feedback and enquiries).

Specific detail of each processing activity is provided below.


Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.

Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.

Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.

Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.

You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.

Job applications

If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).

To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.

Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.

  • If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus six years following the end of your employment.
  • If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for six months from the closure of the campaign.
  • Equal opportunities information is retained for six months following the closure of the campaign whether you are successful or not.

For more information, please see the SmartRecruiters privacy notice.

Job alerts

Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.

These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.

If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.

For more information, please see the SmartRecruiters privacy notice.

Email newsletter

If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.

Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.

You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.

For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.

Feedback and enquiries

Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.

We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.

These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.

Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.

You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.

For more information, please see the Gravity Forms privacy notice.


Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.

For more information, please see the Complaints, Compliments and Feedback policy.

Use of data processors

The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.

Catch22 also works with third-party data processors to provide our:

  • content management system (WordPress),
  • website analytics (Google Analytics),
  • marketing platform (Mailchimp),
  • client relationship management platform (Salesforce),
  • social media advertising campaigns (Meta Pixel, Twitter Pixel, LinkedIn Insight Tag, TikTok Pixel), and
  • recruitment service (SmartRecruiters).

We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.

Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.


Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law,
  • in connection with any legal proceedings or prospective legal proceedings, or
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.

Security of your personal data

Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.

Notice amendments

We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Your rights

Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

  • right to access
  • right to erasure
  • right to object
  • right to rectification
  • right to be informed
  • right to restrict processing
  • right to data portability
  • rights in relation to automated decision making and profiling
  • right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113

For further information on your rights, please visit the Individual Rights page on the ICO website.


If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:

Data Protection Officer

27 Pear Tree Street

Data controller

Catch22’s data protection registration number is Z1473239