Victim First offered me all the support that I needed, which I didn’t even know was out there.
Jilly, service user
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DismissHelping victims and witnesses in Leicester, Leicestershire and Rutland to cope and recover from the impact of crime, regardless of how long ago it happened, or whether it was reported to the police.
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At Victim First, we recognise that everyone’s needs are different and that is why our service is designed to be tailored to the requirements of the victim or witness. Whether or not the crime has been reported, and regardless of when it happened, our team’s priority is to ensure that the victim is given the support to help them cope and recover.
Victim First has a team of experienced and professional Caseworkers, supported by a team of dedicated and trained volunteers to help support victims in their journey of recovery. Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support, advice and, where appropriate, referral to ‘cope and recover’ support services.
Catch22 delivers Victim First on behalf of the Office of the Police and Crime Commissioner for Leicestershire. If you have been a victim of a crime and would like help and support but you do not want to report the crime to the police, you are still entitled to the services Victim First can provide.
No, if you have not reported the crime to police help and support is still available to you. Catch22’s independent Victim First team can provide you with emotional support, practical support, information and assistance, and signposting to, or contact with, other agencies that can provide specialist help.
From the initial needs assessment completed by our caseworkers, we are able to develop a package of support which has been tailored to the individual’s needs. This could include support such as:
The Victim First team works with specialist services across the region to ensure that support engages communities that are harder to reach, providing translators and translated materials whenever necessary.
Victim First have a digital platform called Qwell which is accessible for anyone aged 18 and over who has been affected by domestic abuse or sexual offences. The support is anonymous and allows you to have online contact with a counsellor about how it has impacted you.
Yes. This service offers volunteering opportunities. To register your interest, please contact us using the form at the bottom of the page.
Victim First offered me all the support that I needed, which I didn’t even know was out there.
Jilly, service user
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Manjeeta Sunnar-Atwal
Head of Service
Referrals are accepted from, or on behalf of, individuals in Leicester, Leicestershire and Rutland, regardless of how long ago the crime happened or whether it was reported to the police or not.
Our helpline is open 9am – 6pm Monday to Saturday.
Alternatively, please register your interest using our contact form, and a member of the team will get back to you as soon as possible.
Address
Room G-152, Leicestershire Headquarters, St Johns, Enderby, Leicestershire, LE19 2BX
Telephone Number
0800 953 95 95Email Address
victimfirst@catch-22.org.ukCatch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).
Catch22 may collect, store and use the following kinds of personal data:
Specific detail of each processing activity is provided below.
Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.
Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.
Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.
Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.
You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.
If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).
To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.
Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.
For more information, please see the SmartRecruiters privacy notice.
Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.
These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.
If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.
For more information, please see the SmartRecruiters privacy notice.
If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.
Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.
You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.
For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.
Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.
We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.
These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.
Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.
You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
For more information, please see the Gravity Forms privacy notice.
Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.
For more information, please see the Complaints, Compliments and Feedback policy.
The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
Catch22 also works with third-party data processors to provide our:
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.
Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.
Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.
In addition, we may disclose information about you:
Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.
Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.
Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.
We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.
Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):
- right to access
- right to erasure
- right to object
- right to rectification
- right to be informed
- right to restrict processing
- right to data portability
- rights in relation to automated decision making and profiling
- right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113
For further information on your rights, please visit the Individual Rights page on the ICO website.
If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:
Data Protection Officer
Catch22
27 Pear Tree Street
London
EC1V 3AG
Catch22’s data protection registration number is Z1473239
Catch22 is a national organisation that works across England and Wales delivering services in a variety of settings. These include schools, colleges, social care, victim services, family support, prisons, apprenticeships and employment support.
We have been around for over 200 years and our focus is about making a difference to people by delivering our 3Ps – having good people around, having a good place to live/study/work, and having good purpose in life. Different services will focus on different aspects but we aim to address those three elements to support people to thrive.
Victim First is a free, independent and confidential support service for victims and witnesses of crime, in Leicester, Leicestershire and Rutland. We support victims and witnesses of all ages through offering emotional support, practical support, advocacy and signposting to other support services for more specialist provision.
Below is a list of the data that we will/may process in the course of our contact with you and the lawful basis that applies to each processing activity:
We may ask you to give us some more sensitive information (also known as ‘special category data’) like your gender, age, ethnicity, sexual orientation, religion and/or any disabilities. We will explain to you why we need this information and you can refuse to give it if you do not wish to do so.
We require your information in order for us to remain in contact with you and maintain accurate records of the support you are receiving from or through Victim First.
We will not share this information with others without your explicit consent.
The information we hold and process will be used by our staff for providing you with support and we will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately. Your information is collected and used whilst you receive support from Victim First. We will hold your data for a period of time after your support ends with us unless you tell us otherwise. This is so that if you choose to return for further support you will not have to tell us all of the information again.
The two main pieces of law that apply are:
We do have to have a legal basis for processing your information and this is:
The ‘special category data’ that we collect must meet even more of a legal test and our legal basis for collecting this is:
The Information Commissioner’s Office has given further guidance that sets out when these conditions can be used as the legal basis for processing your information and this can be supplied to you if you wish to see it.
The majority of the information we hold comes from you. Additionally though we will hold information that has come from other organisations that have referred you to our service with your consent, including:
It is important to note that we will only contact you where it has been identified that you have given your explicit consent to the referring agency before they passed on your information to us.
Where we wish to share any information to help us support you with any other agencies, we will only do this with your consent.
(We may have to share information if we are legally obliged to do so, for example where we have serious concerns about your safety or that of someone else associated with you. In these cases we would share the relevant information with safeguarding organisations (Social Service, the Police or any other Emergency Service) if you or anyone else is at risk of harm. We will only share information where the law allows.).
Your information is held on the Victim First Niche Case Management System. Only Victim First has access to this information.
We will only hold on to you information for as long as permitted and depending on the type of service you have received from Victim First. If you declined support, we will delete your details within 6 weeks. We will hold your data for a period of time after your support ends with us unless you tell us otherwise. This is so that if you choose to return for further support you will not have to tell us all of the information again. Sometimes there may be legal reasons we have to retain the information for a longer specified period of time and there may also be circumstances where it is appropriate within legal and best practice requirements to retain the information for a longer period but you will be informed of this.
You will need to be specific about what information you think may be wrong and why, along with what you think we should do to correct it. If we cannot amend your record in the way you would like, we will explain the reason for this. We will always mark disputed records to show that the record is disputed. You will be able to see a copy of your amended record.
You have a number of rights over your data that we are required by law to uphold. You have the following rights:
If you would like to request a copy of the information we hold about you, please contact DPO@catch-22.org.uk
If you think the information we hold on you is wrong, please contact us on DPO@catch22.org.uk.
If you have any questions about this privacy policy or of our treatment of your personal data, email DPO@catch-22.org.uk or write to: Data Protection Officer, Catch22, 27 Pear Tree Street, London, EC1V 3AG
If you feel we have not processed your data correctly and in accordance with GDPR and the Data Protection Act 2018, you have the right to make a complaint to the Information Commissioners Office (body that regulates Data Protection). Please visit https://ico.org.uk/ or call 0303 123 1113 in order to lodge a complaint with the regulator.
Last updated:
We may need to update this privacy notice periodically, so we recommend that you revisit this information from time to time. This version was last updated August 2020.