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Victim services

Catch22 responds to Ministry of Justice call for evidence on “Improving the Victims’ Code”

The Houses of Parliament and Big Ben, taken from across the River Thames. Overlaid is text that reads: "Consultation Response".

In March 2021, the Ministry of Justice called for evidence to help them create a Victims’ Code that better meets the needs of victims and ensures that the right support is available at the right time.

Catch22 is currently commissioned to provide the following Victim Services:

In 2019, we supported 24,898 victims; 96% of respondents were satisfied with the support we provided; and 99.7% of victims we supported felt that their health, wellbeing and personal safety had been sustained or improved.

The Catch22 approach

We’ve developed an innovative model for victim services that can be tailored to the needs of local communities:

  • Our services are centred around the victim to empower them to cope and recover.
  • We offer every victim an allocated worker to act as a single point of contact to simplify their journey
  • We assess every victim’s needs which informs their individualised support plan
  • We provide solution-focused and strengths based support to victims of crime
  • We use restorative approaches throughout our victim services and offer restorative interventions to victims to enable them to communicate with the person who has harmed them.
  • We work closely with local partners (e.g. Police) and commissioners to provide the best support possible to victims
  • We pro-actively bring organisations together to share best practice and improve the support available to victims.
  • We involve victims in the design and continuous improvement of our services
  • We engage with, and reach out to our communities to ensure we make our support accessible and also champion the voice of the victim
  • We draw on Catch22’s experience delivering a range of services including child sexual exploitation, domestic abusesubstance misuse and gangs.
  • We hold ourselves to account by measuring the meaningful impact of our work.