Catch22 reserves the right to amend this policy, following consultation, where appropriate.
Date of last review: January 2026
Date of next review: August 2026
What is the policy about?
This policy outlines the communication protocols within Catch22 Colleges to ensure effective, professional, and consistent practices. It has been developed and agreed upon by the Senior Leadership Team (SLT) to provide clarity and guidance for all staff.
Who does this policy apply to?
This policy applies to all staff members within Catch22 Colleges.
Policy requirements
Methods of communication
Communication within the College may occur through a variety of methods, including:
- face-to-face interactions,
- phone calls,
- Microsoft Teams calls,
- emails, and
- text messages.
All communication must be professional and adhere to the Catch22 Code of Conduct Policy.
Meetings and key communication channels
Supervisions
- Frequency: Every 4-6 weeks
- Format: Face-to-face or remote
- Purpose: Regular check-ins with the line manager to discuss performance, wellbeing, and development.
- Attendees: Staff member and Line Manager
SLT meetings
- Frequency: Every 4-6 weeks
- Format: Remote (Teams)
- Purpose: To discuss high level operations, challenges & barriers to services, specific improvement plans relating to QIP/SAR, organise and discuss findings from service visits & specific agenda items.
- Attendees: Senior Leadership Team members
College team meetings
- Frequency: Minimum once per month
- Format: Face-to-face
- Purpose: To share updates, discuss key issues, and foster collaboration.
- Attendees: All site staff (& Senior Ops managers if applicable).
Standardisation meetings
- Frequency: Minimum once per year (or more frequently as required based on specific needs).
- Format: Remote (Teams)
- Purpose: To ensure consistent practices and standards across the College.
- Attendees: Dependant on standardisation focus.
Internal Quality Assurance (IQA)
- Frequency: As and when required, based on the rationale.
- Format: Face-to-face or remote
- Purpose: To support and improve quality assurance practices.
- Attendees: Dependant on IQA focus.
Compliance meetings
- Frequency: Monthly
- Format: Remote
- Purpose: To support and improve compliance practices, ensuring adherence to DfE contract, funding rules and internal policy requirements.
- Attendees: Compliance & Quality Manager, Lead Teachers, Recruitment & Progression Officers & Administrators.
Virtual meeting etiquette
When attending meetings via Microsoft Teams or other virtual platforms, staff must:
- dress professionally,
- attend from a quiet location, free from distractions and potential eavesdropping,
- keep cameras on during meetings, and
- use appropriate virtual backgrounds if working from home or in a shared space.
Attendance and accountability
- Attendance at relevant meetings and training is mandatory unless otherwise agreed with the line manager.
- If you are unable to attend, apologies must be sent in advance, and your line manager should be informed.
Meeting records
Meeting minutes and/or recordings will be shared within one week of the meeting date.
All records will be stored electronically in the relevant College folders on SharePoint for easy access.
Policy compliance
Adherence to this policy ensures effective communication and collaboration, contributing to the overall success of the Study Programme. Any breaches of this policy may be subject to review under the Catch22 Code of Conduct Policy.
Related policies
- Catch22 Code of Conduct