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Housing support

Colchester Housing Intervention Project: Annual report 2020-2021

Close-up of someone placing a house key into the hand of another person.

Catch22 works in partnership with Colchester Borough Homes, Eastlight Community Homes (formerly Colne Housing), Tendring District Council and Active Essex by delivering therapeutic and practical, hands on intensive support to people at risk of homelessness. The people we support will be at risk of eviction or experiencing difficulties that are impacting on their tenancy or the local community. The project supports both families and vulnerable individuals, seeking to address the root causes of their presenting issues to enable a more positive and sustainable future, whilst reducing or eliminating the risk of homelessness.

Service users are encouraged to take an active role in the planning and delivery of the service, with the aim of enabling them to sustain positive change and manage future issues in a productive way.

“I’ve had so much support over the last few months from Alex, she’s been amazing to me and my two girls. I definitely wouldn’t cope very well if I didn’t have support from her. I honestly cannot thank her enough.”

– Service user

The service initially meets with the service user on a one-to-one basis to understand the impact of their experience and to identify further support needs. We use “Outcome Star” and “Short Warwick-Edinburgh Mental & Emotional Wellbeing Scale” as a framework to identify needs and measure progress, which we review at 6-8 weekly intervals throughout the programme. Each package of support includes:

  • undertaking regular one-to-one, solution-focused wellbeing support
  • attending professional’s meetings with or on behalf of service users
  • support and guidance around budget management, rent arrears and benefit entitlements
  • increasing activity levels and supporting service users to utilise their local resources
  • parenting and relationship support • support around mental health and substance misuse
  • engaging with and signposting service users to specialist or statutory support services where needed
  • ensuring service users have clear, achievable and regularly reviewed targets

“We could have been made homeless because of all the complaints from neighbours and visits from the police. Ann helped to fight our side and helped us move to a safer place.”

– Service user

The service has supported 36 families this year.

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