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Housing support

Colchester Housing Intervention Project: Annual report 2021-2022

A young woman makes herself coffee at home. A studio flat can be seen in the background.

Catch22 works in partnership with Colchester Borough Homes and Tendring District Council by delivering therapeutic and practical, hands-on and intensive support to their tenants in permanent, temporary or emergency accommodation. The people we support will be at risk of eviction / homelessness or experiencing difficulties that are impacting on their tenancy or the local community. The project supports both families and vulnerable individuals, seeking to address the root causes of their presenting issues to enable a more positive and sustainable future, whilst reducing or eliminating the risk of homelessness.

Service users are supported to take an active role in the planning and delivery of the service, with the aim of enabling them to sustain positive change and manage future issues in a productive way.

The service initially meets with the service user on a one-to-one basis to understand the impact of their experience and to identify further support needs. We use “Outcome Star” and “Short Warwick-Edinburgh Mental Wellbeing Scale” as a framework to identify needs, areas of improve and to measure distance travelled, which we review at 6-8 weekly intervals throughout the programme.

“I find it difficult to trust, and I feel I have no sense of self-worth. Working with Catch22 I can talk to you easily and I know you will support me and make me feel better about myself.”

– Service user

CHIP’s objective is to engage families at point of referral in holistic / whole-family support, which includes:

  • undertaking regular one-to-one support
  • solution-focused wellbeing support
  • attending professionals meetings with or on behalf of service users
  • support and guidance around budget management, rent arrears and benefit entitlements
  • increasing activity levels and supporting service users to utilise their local resources
  • parenting and relationship support
  • support around mental health and substance misuse
  • engaging with and signposting service users to specialist or statutory support services where needed
  • ensuring service users have clear, achievable and regularly reviewed targets

The service has worked with 38 families this year.

  • 100% of service users said that Catch22 staff cared about them and their wellbeing.
    100% of service users would recommend Catch22 to others.

“Without Catch22’s help and working with our housing officers with us we would not have been able to stay in our home. We would probably have been homeless again. I can’t tell you how much we appreciate everything you have done for us. We can always turn to Catch22 for support.”

– Service user

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