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Housing support

Colchester Housing Intervention Project: Theory of change

A woman walks through her living room. In the background, there is a desk and a sofa. The woman is blurred as she moves past the camera.

Stage 1 – agreeing what needs to change:

A referral is received from the housing provider. A CHIP worker then arranges an initial meeting to include the referrer and all relevant family members. The purpose of the meeting is to discuss areas of concern and the changes desired by each party. An action plan is then devised in conjunction with the Outcome Star, which will follow the family through the course of their engagement.

Stage 2 – discussing and practising the change

Intensive work then begins with the family/individual, which consists of one-to-one sessions, home visits, attending meetings and assisting with practical tasks alongside providing emotional support and guidance. This regular contact provides an opportunity to organically review progress, keeping track of changes and areas that are still problematic. In most cases the worker will also call formalised review meetings to celebrate change and suggest new approaches where there has been limited success. Action plans are reviewed every 4-8 weeks so that all parties can monitor, amend and add targets.

Stage 3 – acknowledging and sustaining changes

Upon entering the final stage of intervention (maintenance and closure), all parties are once again called together to review the action plan, focusing on the positive changes have been achieved and encouraging the family/individual to continue to sustain the changes going forward. A closure meeting is then held and a decision is made between all parties as to whether to extend support, refer into another service or hand back to the referrer. It is essential to understand that given the complex nature of CHIP cases, it is likely that further support will be required post intervention.

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