What does Catch22 do?
Catch22 is a national organisation that works across England and Wales delivering services in a variety of settings. These include schools, colleges, social care, victim services, family support, prisons, apprenticeships and employment support.
We have been around for over 200 years and our focus is about making a difference to people by delivering our 3 ‘P’s – having good people around, having a good place to live/study/work, and having good purpose in life. Different services will focus on different aspects but we aim to address those three elements to support people to thrive.
What does this service do?
Catch22 delivers Trailblazer as part of the UK Government-funded Youth Guarantee. Trailblazer is designed to support young people in the Liverpool City Region into work or training. As one of eight Youth Guarantee Trailblazers nationally, the region will pioneer innovative ways to support young people aged 18–21 who are Not in Employment, Education, or Training (NEET). Trailblazer will see the city region test new ways of supporting young people into employment or training, by bringing together and enhancing existing programmes in partnership with local areas. This injection of government funding will turbocharge the Mayor’s existing Young People’s Guarantee, which ensures that local young people who are NEET get a job, training or apprenticeship opportunity within six months.
In order for us to run our programme, we need to know information about you. You will see on the following pages information that tells you what we will need, why we are doing it and what happens to it. We don’t need your consent to do most of this because by signing up to the programme, we are required to collect this information.
All information that is shared with the programme’s funder is fully anonymised and does not identify any of the programme’s participants.
What information do we collect and why do we need it?
So that we can provide you with a service we will need to collect some information about you. Some things will be obvious but if you have any queries about any of the information we ask you for or why we need it then please ask us. The list below covers the key things we will ask for:
- Title
- Name,
- Address,
- Phone number,
- Email address,
- Date of birth
- NI number
- ID documentation for Right to Work purposes
- Education, Training, Employment experience and status
- Financial information eg benefits
- Educational achievement
- Personal info – lifestyle
We may ask you to give us some more sensitive information (also known as ‘special data’) like your gender, age, ethnicity, sexual orientation, religion and/or any disabilities. We will explain to you why we need this information and you are free to refuse to give it if you do not wish to do so.
We need your information for us to remain in contact with you and to keep accurate records of the support you are receiving from or through The Social Switch Project.
What law applies and sets out the legal basis for us to collect and hold your information?
The two main pieces of law that apply are:
- The UK General Data Protection Regulation (also known as GDPR), and
- The Data Protection Act 2018
We do have to have a legal basis for processing your information and this is:
- Consent (Article 6.1.a)
- Performance of a contract (Article 6.1.b)
- Public task (Article 6.1.e)
The ‘special data’ that we collect has to meet even more of a legal test and our legal basis for collecting this is:
- Explicit consent (Article 9.2.a)
- Substantial public interest (Article 9.2.g)
- Provision of health or social care (Article 9.2.h)
If you provide us with information about the suspect/offender as part of our service to you, we are able to use that under the Data Protection Act 2018 Part 2 (14) of Schedule 1 where information is gathered for the provision of confidential advice or support to you.
The Information Commissioner’s Office has given further guidance that sets out when these conditions can be used as the legal basis for processing your information and this can be supplied to you if you wish to see it.
Where do we get your data from?
All of the information we hold about you comes from you. Additionally, though we may/will hold information that has been gathered from third parties where relevant including:
• Employers
• Apprenticeship providers
• Education providers
• Training Providers
Who will we share your information with?
We will ask your consent to share information with any third parties and your adviser will explain this to you and ask you to sign a consent form for what you are prepared to share and with whom.
We will only disclose information about you to third parties without your consent if we are legally obliged to do so.
How long will we hold on to your information for?
We hold data securely for the set amount of time shown in the table above. Where we hold information required by law or on the basis of legitimate interest then we will default to 6 years unless otherwise required.
Where your information is only held on the basis of consent then if you withdraw that consent we will no longer use your information and we will delete it from your record.
What happens if the information in the records is wrong?
You will need to be specific about what information you think may be wrong and why, along with what you think we should do to correct it. If you can prove the information is incorrect, we will change it. If we cannot amend your record in the way you would like, we will explain the reason for this. You will be able to see a copy of your amended record.
What rights do you have over the information that we hold on your behalf?
You have a number rights over your data that we are required by law to uphold. You have the following rights:
- The right to be informed – How we will use your information
- The right of access – How to access information we hold about you
- The right to rectification – Request that information that is held about you and is inaccurate or incomplete be rectified
- The right to erasure – Requests that under special circumstance information held on you may be removed or deleted
- The right to restrict processing – Block or suppress processing of information about you
- The right to data portability – Obtain and re-use information held about you for your own purposes across different services
- The right to object – Object to processing of information about you
- The right to withdraw consent – At any time where your information is being processed based on that consent, for example where Victim Support is sharing your information based on consent
- The right to lodge a complaint with the Information Commissioners Office (ICO)
If you would like to request a copy of the information we hold about you, please contact dpo@catch-22.org.uk.
If you think the information we hold on you is wrong, please contact dpo@catch-22.org.uk.
If you have any questions about this privacy policy or of our treatment of your personal data, email dpo@catch-22.org.uk or write to: Data Protection Officer, Catch22, 27 Pear Tree Street, London, EC1V 3AG
If you feel that we have not processed your data correctly and in accordance with GDPR and the Data Protection Act 2018, you have the right to make a complaint to the Information Commissioners Office (body that regulates Data Protection).
Please visit https://ico.org.uk/ or call 0303 123 1113 in order to lodge a complaint with the regulator.