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Emotional support

Mediation: Service leaflet

Two people sit opposite each other on chairs. In between them, someone is holding a clipboard and pen making notes. None of their faces can be seen.

Catch22’s Mediation Service provides community mediation, conflict resolution and coaching, both on a one-to-one basis and for issues with multiple parties, across Norfolk, Suffolk, and Cambridgeshire.

Issues with a neighbour?

If you have a problem with a neighbour which you are finding difficult to resolve, whether it is with your next door neighbour or with other neighbours in your street, Catch22 may be able to help. Independent mediators will visit you at a time that suits you to explain the process, listen to the problems you’ve been experiencing and work out how we might be able to help.

Do I have to meet my neighbour?

No, we can arrange a time when you and your neighbour are both at home and the mediator will pass information between you until agreement is reached.

Do I have to take part?

No, mediation is voluntary and you can stop the process at any time.

Will I be blamed?

No, this is a ‘no blame’ process. We are not there to judge who is right or wrong but to enable participants to put what has happened behind them and move forward in a positive way.

Does it work?

Catch22 Mediation Service has evidence to show that working with us does work in most cases and can help you find long lasting and workable solutions.

Where and when do meetings take place?

These will happen at a venue and time that suits everyone and is agreed by all.

Is what I say confidential?

Yes. We won’t share information without your permission. We will only use personal details for statistical purposes. However, the mediator would have to report any concerns they had about the safety of a child or vulnerable adult.

What if my neighbour doesn’t want to do it?

Even if your neighbour doesn’t want to talk, it can sometimes still be helpful to work with us to see if there’s anything you can do to to improve the situation for yourself and look after your wellbeing.