Personal Wellbeing: Welcome pack

This booklet will provide you with information about our Personal Wellbeing service which you have been referred to by your probation practitioner and will explain how we will be working with you in the coming weeks/months.

You may have been referred to us for one of our pathways or multiple. This will inform your action plan and how many sessions we complete with you. Our four pathways are:

Family and Significant Others (FSO): helping you to develop positive relationships and avoid harmful ones. To help you identify warning signs or triggers of reoccurring behaviour in relationships or towards family members or significant others. Helping you to develop responsible parenting skills.
Lifestyle and Associates (LA): helping you to improve pro-social self-identity and address pro-criminal attitudes. Helping you to recognise and dissociate with negative peers and access positive community based support networks.
Emotional Wellbeing (EW): helping you to develop coping skills and strategies to regulate mood, increase happiness, self-efficacy, resilience, confidence & manage triggers. Furthermore, helping you demonstrate perspective taking and selfcare by avoiding risky situations.
Social Inclusion (SI): helping you to develop and sustain social networks to reduce initial social isolation and develop resilience and perseverance. Supporting you with your reintegration as you transition from custody to the community.

What to expect from our service

What you can expect from us:

A dedicated caseworker that will provide you with tailored support, empowerment, advocacy, advice and guidance.
A tailored action plan to meet your needs and as agreed with your probation practitioner.
One-to-one sessions tailored to provide you with support and build key skills.
Group work sessions to build on the sessions with your wellbeing worker.

“I thought coming to Personal Wellbeing sessions was going to be a chore, but you make the sessions enjoyable, and I actually take things from it to better myself.”

– Person on Probation

We are really looking forward to meeting with you and working together to support you with your personal wellbeing needs.

Principles

Voice: We will ensure you have a chance to contribute, to ask questions, and ensure you are heard. We will ensure your appointments are genuine and take to empower, encourage and enable you.
Respect: We will treat you with respect, dignity and courtesy, and your rights will be respected and protected.
Trustworthy motives: We are an organisation that is sincere and caring, and we genuinely have people’s best interests at heart.
Neutrality: We will be open, transparent, unbiased, and consistent in our approach

Flexible delivery methods

Support/Advocacy: Involving delivery of a range of support activities including giving you physical help with referral forms/face-to-face negotiations/ discussions with a wide range of other Personal Wellbeing providers including statutory service providers, attending appointments with you/taking steps on your behalf (phone-calls/ referrals).
Support/Empowerment: Involving the direct delivery of a range of support activities working with you to understand your situation and empowering/enabling you to make positive changes to your life, self-image, and future actions.
Advice/Guidance/Information: Your assigned Personal Wellbeing Worker will provide tailored/individualised advice to ensure you have access to a wide range of information and are well informed regarding the support available.
Delivery/Interventions: Your assigned Personal Wellbeing Worker will involve you in the development of your action plan. Based on best practice we will develop a blended delivery approach that includes a range of one-to-one/group-work/skills training sessions to successfully understand and manage your Personal Wellbeing needs.
Mentoring: This involves a structured, tailored and time bound intervention which will be delivered pre/post-release for SUs subject to post-release Licence/Post Sentence Service Supervision and allocated based on complexity.

Your journey with us

Your case worker will meet with you at the probation office or agreed hub on the arranged date and time. Catch22 are committed to promoting equality, diversity, and inclusion within our services. You will have input into your own action plan and it will be tailored to meet you needs from a range of delivery options.

Electronic referral: Once we receive your referral, your personal wellbeing worker will contact you to welcome you to the service, confirm your assessment appointment, identify barriers, needs or considerations to be factored into your initial appointment.
Keeping engaged: Welcome pack sent with confirmation of initial assessment letter. We will also send you a reminder text for your assessment appointment.
The assessment: Takes place with you face to face, within 10 days of referral from your Probation Practitioner: Your worker will complete the structured initial assessment with you This includes questions surrounding the objectives set by the Probation Practitioner and will support us in ensuring the action plan that will created for you will meet your needs.
The action plan: Developed and agreed with you and shared and agreed with the Probation Practitioner. This will include: agreed SMART objectives and desired outcomes, list of activities, details of involved organisations, and the frequency, location and mode of contact of future activity.
Interventions: Start as soon your action plan is approved by your Probation Practitioner and ongoing timescales agreed with them. The interventions you will be scheduled to attend will include a variety of delivery methods and activities, including: advice, guidance and information, support and advocacy, support and empowerment, mentoring and/or coaching, digital/virtual group learning, digital/virtual one-to-one learning, face-to-face group delivery, face-to-face one-to-one delivery including in-custody support and at the gate support.
The final session: Takes place face to face and includes: feedback from you about our service, a review of outcomes, the production of an Ongoing Support Plan, including access to Personal Wellbeing Resource Hub for follow up on virtual interventions, self-study resources and directory of support services. Within five working days of final session, we will also produce an End of Service Report which is shared with your Probation Practitioner.

“Personal Wellbeing sessions have shown me personal strengths that I didn’t even know I had.”

– Person on Probation

Partnership organisations

Our programmes and project have been designed in consultation with other organisations, drawing on their expertise, skills and experience.

Frequently asked questions

Why have I been referred to your service?

You have been referred to the Catch22 Personal Wellbeing service as your probation practitioner has identified you can benefit from support in the following areas; Family & Significant Others, Emotional Wellbeing, Lifestyle and Associates and Social inclusion.

What will happen if I choose not to engage with your services?

We will have to notify your probation practitioner of this and they will discuss the implications of this further with you.

How often will I have to attend appointments with your service?

This will vary depending on the level of support required. You could be expected to do between 5 and 48 sessions depending on complexity and number of pathways you were referred onto. This will be covered in your action plan, alongside the frequency, timing and delivery method of your sessions.

Will I have to travel and will the cost of travel be covered?

We have delivery sites all across London, and where possible we will meet you at your closest site. Travel warrants will be issued by your probation practitioner for rail travel based on the amount of appointments that have been scheduled.

What are the benefits of engaging with your service?

Our caseworkers are passionate about rehabilitation and supporting people impacted by the criminal justice system. We hire people from a range of diverse backgrounds and experience to ensure that we reflect the communities we are working with. Your caseworker will also work with you to create an action plan which can be tailored to your individual support and learning needs ensuring that we support you in engaging with our service.