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Surrey Young People’s Substance Misuse

Surrey Young People’s Substance Misuse is a voluntary, confidential service based on building positive and trusting relationships with the young people that we work with. We do not judge or impose our views, and work alongside you based on what you need and want. We work with you to support you to achieve your goals.

Over the last six months, 100% of young people who worked with us were happy with the service they received, and 98% felt more able to make positive changes in their lives.

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Frequently asked questions

Should I be thinking about my drug and alcohol use?

We have a number of tools that can help you to evaluate your drug and alcohol use – some of which we will use with you during your sessions with us.

If you would like some support to think about your usage in the meantime, why not try:

  • our Screening Tool which encourages you to think about your substance use from a few different perspectives.
  • our Distribution of Time activity which will get you thinking about what other things you make time for in your life, and how your substance misuse is impacting on them.

Have these tools made you think that, perhaps, you would like to make changes – for example, reducing the amount you use?

If so, our team are available to help. Fill in the form at the bottom of this page, and a member of the team will call you back.

Who does Surrey Young People's Substance Misuse work with?

We work with young people under the age of 25 who live in Surrey and are experimenting with or using drugs or alcohol. All young people need to consent to a referral being made for us to work with them.

How does Surrey Young People's Substance Misuse work?

We don’t lecture young people about the drugs and alcohol they are using, because we know that doesn’t work and no one would ever see us. Instead, we provide education on the substances someone is using and, if needed and appropriate, we will also provide harm reduction advice.

Together, we can also look at the impact that substances could be having on other areas of your life – for example, relationships, education, employment, or finances – and how this could be reduced.

If someone wants to cut down their drug or alcohol use, we can support them to do this; if they want to stop using altogether we can do that too. Our aim is to support you to reach your goals, whatever they are. 

What do sessions with Surrey Young People's Substance Misuse involve?

Initially, you will have an assessment with someone in our team – this helps us to get to know you and understand what support you might want or need.

From this, we will agree together a plan of support. This will include how often your appointments will be, where they will be, who you are happy for us to talk to about the support we are offering, what the work will involve, and whether we need to refer you to other services.

What is "harm reduction advice"?

Harm reduction advice is advice that looks at the impact of a substance on someone’s physical and mental health and how it could be reduced. If you receive harm reduction advice and education, you can make informed decisions about the substances you are using – because you know all of the risks involved.

My substance use is affecting my mental health. Who can I speak to?

Our team can help you to look at your substance use, and support you to cut down or even stop using altogether if that is one of your goals. We can also look at the impact that substances could be having on other areas of your life. If you need more specialist support, we can also signpost you to other mental health services such as Kooth.

If you are experiencing a mental health crisis, the NHS Surrey 24-hour free mental health crisis helpline is available to all. You can call them on 0800 915 4644.

If you are in immediate danger, you should call the police on 999.

What is the Innovate Fund and could it help me?

The Catch22 Innovate Fund aims to support young people to make positive changes. The fund does this by giving you an opportunity to develop your confidence and self-esteem, build your resilience (ability to manage negative thoughts and feelings), and encourage you to find alternative and positive ways of coping.

In the past, young people have used the funding for things such as:

  • arts and crafts materials.
  • boxing bags,
  • football boots,
  • motocross boots, and
  • sleep packs.

I don't live in Surrey - what support is available to me?

Catch22 runs a number of substance misuse services in England which would be happy to hear from you if you live locally to them.

If you live in an area that is not currently supported by a Catch22 service, you can find other local services, and further advice, on the Talk to Frank website.

Substance information leaflets

Resources are listed chronologically.
Please use these arrows to see more.

Contact Surrey Young People's Substance Misuse

An anonymous illustrated white silhouette of a head and shoulders sits on a dark blue background.

Katy Bumstead

Service Manager

If you want to know more about the substances you are taking, or maybe feel as though you are at a crossroads and would like to talk to someone about making changes, we are here to support you.

You can contact our team directly using the contact details below, or you can complete an online self-referral using this form.

Once we have received your referral or request to contact you, one of our young people’s workers will be in touch within two working days.

If you are a professional, or a parent/carer, looking to refer a young person into our service, please complete the referral form on our main service page.

If you are experiencing a mental health crisis, the NHS Surrey 24-hour free mental health crisis helpline is available to all. You can call them on 0800 915 4644. If you are in immediate danger, you should call the police on 999.


The Mansion, 68 Church Street, Leatherhead, Surrey, KT22 8DP


01372 832905

0800 622 6662 (out of hours helpline)

Privacy notice

How we manage your data

Catch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time however, there may be some instances where we need to retain your information for a longer duration for legal reasons, such as when applying for a job with Catch22.

What information do we collect?

Catch22 may collect, store and use the following kinds of personal data:

  • information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (cookies),
  • information that you provide to us for the purpose of applying for a job or receiving job alerts (job applications / job alerts),
  • subscribing to email newsletters including your name and email address (email newsletter), or
  • information that you submit that relates to a complaint, service feedback or enquiry (complaints / feedback and enquiries).

Specific detail of each processing activity is provided below.


Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.

Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.

Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.

Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.

You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.

Job applications

If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).

To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.

Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.

  • If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus six years following the end of your employment.
  • If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for six months from the closure of the campaign.
  • Equal opportunities information is retained for six months following the closure of the campaign whether you are successful or not.

For more information, please see the SmartRecruiters privacy notice.

Job alerts

Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.

These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.

If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.

For more information, please see the SmartRecruiters privacy notice.

Email newsletter

If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.

Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.

You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.

For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.

Feedback and enquiries

Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.

We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.

These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.

Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.

You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.

For more information, please see the Gravity Forms privacy notice.


Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.

For more information, please see the Complaints, Compliments and Feedback policy.

Use of data processors

The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.

Catch22 also works with third-party data processors to provide our:

  • content management system (WordPress),
  • website analytics (Google Analytics),
  • marketing platform (Mailchimp),
  • client relationship management platform (Salesforce),
  • social media advertising campaigns (Meta Pixel, Twitter Pixel, LinkedIn Insight Tag, TikTok Pixel), and
  • recruitment service (SmartRecruiters).

We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.

Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.


Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law,
  • in connection with any legal proceedings or prospective legal proceedings, or
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.

Security of your personal data

Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.

Notice amendments

We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Your rights

Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

  • right to access
  • right to erasure
  • right to object
  • right to rectification
  • right to be informed
  • right to restrict processing
  • right to data portability
  • rights in relation to automated decision making and profiling
  • right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113

For further information on your rights, please visit the Individual Rights page on the ICO website.


If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:

Data Protection Officer

27 Pear Tree Street

Data controller

Catch22’s data protection registration number is Z1473239