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A day in the life of a Catch22 volunteer – Kay Kaur

In celebration of the hard-work and dedication of Catch22's volunteers, we hear first-hand from Kay - a Victim First, Catch22 volunteer - about what an average day at Catch22 looks like for her.

02 June 2017

I have been a volunteer support worker with Victim First for 18 months, having volunteered in other roles for almost 20 years.

My full time paid job is Air Cabin Crew. I feel passionately about reaching out and making a difference to someone’s life.

Victim First

A typical day at Victim First initially starts with the preparation of my caseload file. I report to my supervisor who allocates me cases that fundamentally require emotional support.

My role entails listening and constantly reassuring the victim; I am here to provide emotional support in confidence. The victim decides how little or much they want to disclose about the harm caused.

I allow the victim to lead the call, with me offering support and addressing the following:

  • Checking on their general wellbeing, if their sleeping/eating and routine has been affected, since the incident.
  • Do they have any family/friends support around them?
  • Providing them with details of other support agencies for further help and support (signposting)
  • Offering our advocacy service if I feel it would be useful in aiding their recovery

I am then able to make a few suggestions, based on my assessment, to meet the victim’s needs such as writing a personal journal. I offer the victim a call plan (weekly, fortnightly or monthly) should further emotional support be required.

One person I supported said:

 ‘I cannot thank you enough Kay for your call… It has meant so much to me and I look forward to hearing from you again.’

Debriefing my caseload to my supervisor allows her to check on my emotional wellbeing after the call to see if I require any support as well.

My Thoughts

Since volunteering I have personally developed so much. The experience has matured and grounded me more than I could have ever imagined.

It has allowed me to put my own life into perspective by taking nothing for granted and constantly showing gratitude for all I have been truly blessed with. I feel so honoured to be in a position to help and support all those in need.

It is so rewarding and has fulfilled my passion of making a difference.

It just remains for me to say that I cannot recommend volunteering enough!

Kay Kaur

(Image: Kay (left) receiving her Catch22 Justice Volunteer of The Year Award from Manjeeta Sunnar)

Further information