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Victim services

Beacon Victim Care: Help and support for victims of crime

Close-up of a leaflet which reads "Beacon: Help and support for victims of crime"

We know how distressing it is to experience a crime. That is why Beacon is available to provide practical and emotional support and advice to help deal with the impact of crime. This includes supporting family members who may also have been affected.

The support provided by Beacon is free and available to everyone. All victims, regardless of their circumstances or whether they have reported the crime or not, will have access to their own dedicated case manager who will provide regular updates and, if required, signpost to suitable additional support services.

No matter what the crime, we’re here to help you. If you don’t feel you need anything now, but things change later, you can contact us whenever you’re ready.

“The most helpful person I have spoken to throughout my journey.”

What’s available to me?

  • Practical support, advice and information
  • One-to-one support with a case manager
  • Someone to talk to in confidence, whether the crime has been reported or not
  • Signposting to, or contact with, other agencies that can provide specialist help

Enhanced support

Beacon is committed to ensuring that victims receive the support they are entitled to under the Victims’ Code of Practice.

You can find more information about victims’ entitlements and enhanced services available to priority groups on our website.

You can also find out more about restorative justice on our website, or call us on our helpline.

You can also request an information booklet created by Beacon which includes your entitlements, criminal justice information and everything you need to know about support for victims of crime in Hertfordshire.

We work alongside Hertfordshire Police. If you need to contact the police to discuss a current crime you can speak to them on 0300 0115 555 (Option 1 or 2).

To report a crime call 101 or if you are in immediate danger call 999.