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Mediation Service

Community mediation and 1 to 1 conflict resolution to reduce antisocial behaviour and build better relationships in the community.

All ages | Norfolk, Suffolk, Peterborough and Cambridge

COVID-19 and your well being

If you use our service and are feeling worried about how Covid-19 (the Corona Virus) will affect you and the service we provide please know that you are not alone and we are doing everything we can to help you stay safe and supported during this time.

Whilst our community sports sessions have currently stopped, we will continue to update our social media pages with any updates and useful advice that we feel may be of benefit. The project team can also still be contacted during this time.

If you would like to find out the most current information and advice about what actions the public are being advised to take please visit the government advice website.

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Catch22’s Mediation Service works with Police, Councils and Housing Associations across Norfolk, Suffolk, Cambridge and Peterborough, to provide community mediation and 1 to 1 conflict resolution, helping to resolve neighbourhood disputes in practical, long-lasting ways. We work creatively to get the best possible results under what are often complex, entrenched and difficult circumstances whilst reducing demand on our public services.

We strive to be as flexible as possible, offering face to face, shuttle mediations and individual support to manage conflict. This means the service is widely accessible to people who may not have considered mediation as an option.

What we do

We take the time to build relationships with people and work with them to co-produce practical, long-lasting solutions that work.

Mediation is entirely voluntary and confidential (barring safeguarding concerns) which allows people to take part knowing that they can stay in control of the process. We always visit people by appointment, separately at first, listening to their experience. We then work with them to find the best way forward, making sure they are comfortable with the next steps.

Residents are supported in finding their own solutions to the conflict in a safe environment. We encourage calm, constructive communication, either directly or through the mediator. The outcomes can change lives, allowing people to feel comfortable again in their own homes and gardens.

Face to face mediations

Face to face mediations are held in neutral space once the mediator and participants are confident that it will be constructive and safe to talk together in the same room. This can transform relationships and understanding and be the beginning of much improved relationships.

Shuttle mediations

Shuttle mediations are a way to increase mutual understanding, exchange information, and clear up misunderstanding between those that don’t feel comfortable to meet or for whom it isn’t suitable.
Both ways aim to form realistic agreements on future behaviour and ensure routes of communication that help to avoid further conflict.

Individual support

Individual support can help someone whose neighbours don’t want to or can’t mediate, to manage the situation in the best possible way given the circumstances or help them to find other ways to address the situation.

Norwich – Mediation/Conflict Resolution Service

In Norwich, in an innovative new project, Catch22 works in partnership with Norwich City Council to support Norwich residents to manage conflict issues in their community. Residents are able to “self-refer” to the service via the Norwich City Council website. They are then supported over the phone and face to face, usually in their home, to explore the nature of the problem and what residents can do to either manage, cope or improve the situation.

When everyone agrees that communicating with a neighbour or other resident is needed, we then make contact and support everyone to communicate through shuttle (indirect) or full (direct) mediation. We also offer advice and guidance to residents about where else they can get help and support, as well as working in partnership with a wide variety of support agencies working with Norwich’s “Early Help Hub” to ensure residents get the support they need.

Go to Norwich City Council website 


We can provide bespoke conflict resolution training tailored to the needs of your organisation.


If you are one of our partners already working with the mediation service and need to refer a case please contact Liz Service for a referral form.

Our team has a wide range of skills, knowledge and experience. We have been providing mediation and conflict resolution services for 9 years.  If you have an enquiry about our services, have a training need or would like to discuss what we do in more detail, please get in touch.


Further information

Referral options for this service

You can't refer yourself
You can't refer family or a friend
You can refer a client

You can only refer yourself if you are a resident of Norwich City Council using this link Norwich City Council website

If you are one of our partners already working with the mediation service and need to refer a case please contact Liz Service for a referral form.

Volunteer and placement opportunities

You can volunteer for this service
You can't get a placement at this service