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Catch22 Multi Academies Trust: Grievance policy and procedure

Three children sit on the floor with their teacher, looking at a notebook that he is holding out. Overlaid is the Catch22 Multi Academies Trust logo.

Catch22 reserves the right to amend this policy, following consultation, where appropriate.

Date of last review: April 2023

Date of next review: July 2024


Catch22 Multi Academy Trust is committed to supporting its people to foster good work relationships by promoting a culture of open communication and consultation.

From time to time there may be occasions when there are concerns raised about working relationships amongst colleagues and these matters need to be addressed. This policy provides employees with a framework in which they can raise individual grievances relating to their employment and to have them resolved fairly, promptly and at as local/low a level as possible.

Grievances are issues, problems or complaints employees raise with their employers that relate directly to their own work or workplace. Issues that may cause grievances include but are not limited to:

  • Terms and conditions of employment
  • Work relations
  • Disputes between work colleagues
  • New working practices
  • Working environment
  • Organisational change
  • Discrimination
  • Health and safety
  • Bullying and or harassment

In addressing grievance matters, Catch22 Multi Academy Trust will ensure compliance with the appropriate employment legislation; in particular, the law relating to unfair dismissal, dismissal and disciplinary action as set out in legislation and the relevant ACAS Code of Practice.

Catch22 Multi Academy Trust will not discriminate on any of the protected characteristics (age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity) in dealing with grievance cases.

When the grievance raised is in relation to concerns about risk, malpractice or is deemed to be in the public interest, then the Whistleblowing Policy and Procedure should be used instead of the Grievance Policy and Procedure.

What is the policy about?

This policy sets out both the informal and formal processes for addressing any grievances which employees feel they have encountered, with the aim of reaching a mutually satisfactory solution as quickly as possible.

The policy aims to ensure that:

  • Lawful, non-discriminatory and effective arrangements exist for dealing with employee concerns and grievances;
  • All employees are aware of their responsibilities regarding raising problems and concerns and will not suffer detriment for doing so, as long as the complaint is not malicious;
  • Managers are aware of and supported in carrying out their responsibilities for resolving issues as soon as possible.

Who is the policy for?

This policy applies to all Catch22 Multi Academy Trust employees. If a sessional worker, contractor or a stakeholder of Catch22 Multi Academy Trust wishes to raise a concern, it should be done via the Catch22 Multi Academy Trust Complaints Policy and Procedure.

Policy statement

Managers should seek to resolve any difference of opinion in a responsible and constructive manner. Any manager who receives a grievance from an employee must investigate the facts thoroughly and every effort should be made and sufficient time given, to establish the facts. Records, documents or witnesses, which the employee lodging the grievance considers to be relevant, should not be unreasonably withheld or ignored.

Only genuine concerns should be raised by employees. Employees found to be making false complaints purely for malicious or vindictive reasons may be subject to disciplinary action. Any concern which is raised in an unreasonable manner or in bad faith could result in dismissal.

It is preferable for all concerned to seek to resolve any concern raised informally, at the lowest possible level, before formal proceedings are considered.

Formal proceedings should only be used as a last resort. It is expected that LinkUp representatives, Trade Union Representatives and managers will discuss issues and seek to resolve them without recourse to a formal procedure.

Scope of a Grievance Complaint

Grievances should be raised within three months of the incident or action giving rise to it unless exceptional circumstances apply. Any grievance raised outside of that time limit may not be considered.

Grievances can only be raised by a current employee of Catch22 Multi Academy Trust. Should the employee leave Catch22 Multi Academy Trust’s service at any time after a meeting has been arranged, the employee will remain entitled to receive a written reply from the relevant Line Manager in response to the grievance.

Comments made on an Exit Questionnaire or in an Exit Interview will not automatically be considered as a formal grievance for the purposes of this policy. Grievances submitted after the date that an employee’s employment has ended, may not be given consideration by Catch22 Multi Academy Trust.

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