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Personal Wellbeing Commissioned Rehabilitative Service

Working with men aged 18+ who are subject to probation supervision following a prison sentence, to support effective community integration and well-being.

Our approach

We deliver a holistic service, which is designed to address a range of frequently occurring rehabilitative needs all linked to personal well-being including emotional well-being, family and significant others, lifestyle and associates and social inclusion.

Support is provided using an individualised approach which focuses on establishing high-quality relationships with each service user, leading to the creation of a personal action plan with agreed goals to work towards, relevant to their particular needs.

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Frequently asked questions

Where does Catch22 deliver its Personal Wellbeing services?

Catch22 has nine contracts to deliver personal wellbeing support for prison leavers on licence, those requiring post-sentence supervision and those serving community or suspended sentences. They are delivered across the following Police and Crime Commissioner (PCC) regions:

  • London
  • West Mercia
  • Avon and Somerset
  • Dorset
  • Thames Valley
  • Hampshire and Isle of Wight
  • Devon and Cornwall
  • Wiltshire
  • Gloucestershire

What do the different pathways of support provided by the Personal Wellbeing service consist of?

We deliver a holistic service, with support including:

  • Social Inclusion – Mentoring, which begins pre-release, for those who will come out of prison on Licence, aiming to develop and sustain social networks to reduce initial social isolation, and develop resilience and perseverance.
  • Family & Significant Others – Striving to develop positive relationships and avoid harmful ones, while identifying warning signs or triggers of reoccurring behaviour in relationships, or towards family members or significant others. Helping to develop responsible parenting skills.
  • Lifestyle and Associates – Improving pro-social self-identity and addressing pro-criminal attitudes. Assisting to recognise and dissociate with negative peers and access positive community-based support networks
  • Emotional Wellbeing – Developing coping skills and strategies to regulate mood, increase happiness, self-efficacy, resilience, confidence and manage triggers. Helping to demonstrate perspective taking and self-care by avoiding risky situations.

How is support delivered on the Personal Wellbeing service?

A range of approaches are used, including direct delivery of interventions in one-to-one or group sessions, support and advocacy, and advice and guidance, as well as virtual delivery for those working or unable to attend our hubs.

 

What is the average amount of sessions a service user can expect to receive?

The amount of sessions is determined by the complexity outlined in the referral. Sessions are a combination of group work and one-to-one interventions.

Does the Personal Wellbeing service work alongside any other services or agencies?

We work closely with Probation Service practitioners to ensure services are tailored appropriately to a service user’s needs, and that any concerns in relation to risk or safeguarding are quickly acted upon.

We are also able to use our wealth of local knowledge and partnerships to deliver access to specialised services, resources and interventions needed to reduce re-offending.

Utilising other Catch22 services, we are able to draw on their knowledge and experience in delivering aspects of work around lifestyle, associates and social inclusion.

Can I volunteer for, or get a placement with, the Personal Wellbeing Commissioned Rehabilitative Service?

Yes. This service offers volunteering and student placements.

Catch22 offers student placements within its Commissioned Rehabilitative Services (CRS) contracts, as well as some of its wider justice services. This includes with the CRS Interventions Team, Personal Wellbeing, Finance Benefit and Debt, Dependency and Recovery, Foreign National Service and its Victim Services.

Depending on the team you work with, opportunities might include:

  • supporting members of the Interventions Team with their current projects, such as supporting the Interventions Lead to create new interventions, engaging with the Training Lead to learn about how our staff are being trained and helping to create their training packages, and spending time with the Inclusion Lead to learn about how protected characteristics are incorporated into Catch22’s interventions,
  • shadowing one-to-one interventions and group sessions with our service users to see what these sessions comprise of and how they are facilitated by our practitioners,
  • visiting other relevant professional areas of work, such as probation officers, prisons, or court rooms, to learn more about the relationship between Catch22 and the statutory and non-statutory services they interact with,
  • attending training relevant to the role (subject to what training is taking place during the placement period), and/or
  • supporting the Academic Partnerships Lead on current research projects, for example by collecting and collating evidence to further indicate “what works” and investigate different aspects of this approach to add to and improve the current evidence base for interventions in support of rehabilitation.

To register your interest, please contact us using the form at the bottom of the page.

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Our partners

Contact Personal Wellbeing

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Paul Kiggell

Assistant Director, South West and Central

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Naomi McGrath

Assistant Director, London

Referrals for the Personal Wellbeing Commissioned Rehabilitative Service are only accepted through the Probation Refer & Monitor system. We are unable to take self-referrals or referrals from other agencies. 

Catch22 delivers personal wellbeing support in Avon and Somerset, Devon and Cornwall, Dorset, Gloucestershire, Hampshire London, Thames Valley and Isle of Wight, West Mercia, and Wiltshire.

For further information, please reach out using our contact form, and a member of the team will get back to you as soon as possible.

Privacy notice

How we manage your data

Catch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time however, there may be some instances where we need to retain your information for a longer duration for legal reasons, such as when applying for a job with Catch22.

What information do we collect?

Catch22 may collect, store and use the following kinds of personal data:

  • information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (cookies),
  • information that you provide to us for the purpose of applying for a job or receiving job alerts (job applications / job alerts),
  • subscribing to email newsletters including your name and email address (email newsletter), or
  • information that you submit that relates to a complaint, service feedback or enquiry (complaints / feedback and enquiries).

Specific detail of each processing activity is provided below.

Cookies

Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.

Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.

Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.

Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.

You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.

Job applications

If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).

To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.

Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.

  • If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus six years following the end of your employment.
  • If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for six months from the closure of the campaign.
  • Equal opportunities information is retained for six months following the closure of the campaign whether you are successful or not.

For more information, please see the SmartRecruiters privacy notice.

Job alerts

Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.

These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.

If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.

For more information, please see the SmartRecruiters privacy notice.

Email newsletter

If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.

Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.

You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.

For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.

Feedback and enquiries

Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.

We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.

These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.

Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.

You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.

For more information, please see the Gravity Forms privacy notice.

Complaints

Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.

For more information, please see the Complaints, Compliments and Feedback policy.

Use of data processors

The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.

Catch22 also works with third-party data processors to provide our:

  • content management system (WordPress),
  • website analytics (Google Analytics),
  • marketing platform (Mailchimp),
  • client relationship management platform (Salesforce),
  • social media advertising campaigns (Meta Pixel, Twitter Pixel, LinkedIn Insight Tag, TikTok Pixel), and
  • recruitment service (SmartRecruiters).

We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.

Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.

Disclosures

Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

  • to the extent that we are required to do so by law,
  • in connection with any legal proceedings or prospective legal proceedings, or
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.

Security of your personal data

Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.

Notice amendments

We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Your rights

Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

  • right to access
  • right to erasure
  • right to object
  • right to rectification
  • right to be informed
  • right to restrict processing
  • right to data portability
  • rights in relation to automated decision making and profiling
  • right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113

For further information on your rights, please visit the Individual Rights page on the ICO website.

Contact

If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:

Data Protection Officer

Catch22
27 Pear Tree Street
London
EC1V 3AG

Data controller

Catch22’s data protection registration number is Z1473239

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