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Family support

Family support services offer flexible, evidence-based interventions adapted to the holistic needs of each family. Our services include intensive rapid response support for families in crisis, support for Children in Need and bespoke therapeutic programmes for victims and children affected by domestic abuse.

Our approach

Catch22’s approach stands out from others as we offer whole-family support. Our core method of practice involves focusing on strengths and using solution-focused approaches to identify what a family’s ideal future looks like. We help the family move towards that future, identifying and developing their assets themselves.

We offer flexible, evidence-based interventions adapted to the needs of each family. We are registered and trained users of the Family Outcomes Star self assessment tool, which promotes family ownership, clear accountability, regular monitoring and review and successful exit planning. Our Family Practitioners are trained in Solution-Focused therapeutic interventions.

A service tailored for results
Our relationships with families are at the heart of our work. We offer a truly flexible service built around a holistic assessment of each family’s needs and pride ourselves on going the extra mile, persisting with a family until engagement is achieved. This includes visiting them in the evenings, early mornings and at weekends if this is what is needed.

Rapid response service
We provide intensive, short-term support to families in crisis, ‘de-escalating’ crisis situations, liaising across relevant services and delivering appropriate levels of monitoring and intervention to ensure children and young people are properly safeguarded. We provide a rapid response to emergency situations to prevent admission to local authority care, where appropriate.

Domestic abuse
Domestic abuse affects many families we support. Our services work in partnership with Family Safety Units to ensure vulnerable victims are safeguarded. We feed in to local Multi-Agency Risk Assessment Conference (MARAC) arrangements and deliver bespoke therapeutic programmes for victims and children affected by domestic abuse.

Children in Need
We engage families and provide intensive support to reduce the ‘revolving door’ of repeat referrals into social services. Our staff work in self-contained local ‘pods’ supervised by a qualified social worker; each pod contains five family practitioners working with 300 families a year. Our family practitioners are trained intensively in Solution-Focused Brief Therapy and work alongside volunteer peer mentors and family role models. We help families achieve their own goals and permanently reduce their need.

We recruit, train, match and supervise volunteers to support individual families, including social work and counselling students who gain real-life work experience in a supported environment. We identify the needs of families, alongside the development goals of volunteers, creating matches which meet the needs of both.

‘I feel more positive and optimistic that I am a good mum. I’ve learnt strategies to deal with tricky situations and have much more patience.’ Service user

Our extended offer to families

Our diverse national network of services allows us to support families through referrals into:

Our impact

  • 90% of young people supported by our edge of care rapid response service stayed with their family at the end of the intervention and were not placed in local authority care

We measure our impact in line with the Troubled Families framework. Working with 366 families over 12 months, we saw:

  • 81% of families gained education or employment for one or more members
  • 87% of families improved their living conditions where there was concern
  • 87% of families reduced substance misuse where there was a problem
  • 85% displayed greater communication within the family unit.

Further information

Get in touch

Contact us if you have an enquiry about Catch22’s family support services and a member of the team will get back to you as soon as possible.

Please note that we are unable to provide emergency support or urgent responses through this enquiry form.

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How we manage your data

We manage the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is The Bureau.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We process your data for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give by submitting the form above. You have the right to withdraw consent for us to contact you at any time and the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time.

More information about how we manage all the data we collect can be found in our privacy policy.

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1 Spending on Late Intervention: How we can do better for less, Early Intervention Foundation (February 2015)