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Offender management and resettlement

Catch22 builds high quality relationships alongside case management in prisons and resettlement work to provide the long term support needed for positive outcomes and to reduce reoffending.

Almost half of all adults leaving prison are reconvicted within a year1. Our offender management and rehabilitation services focus on building strong relationships with service users, providing long term support to promote positive outcomes and reduce reoffending.


Our approach

Our approach in custody and for those on community sentences focuses on:

  • assessing risks and needs and establishing a personalised action plan
  • building high-quality relationships with our service users and partners
  • recruiting volunteer mentors to support our work, including peer mentoring for people with convictions
  • working closely with Community Rehabilitation Companies (CRCs), National Probation Service, Police and other criminal justice and resettlement agencies.

Offender management
Catch22 have been delivering offender management in prisons since 2011 in HMP Doncaster, HMP Thameside and HMP Ashfield with experience managing high risk, lifers and indeterminate sentenced prisoners. Our work is formed around prisoner offences and risks to the public.

A dedicated unit of Case Workers allows us to ensure better quality and to consistently meet targets. Using a strengths-based approach, we assess the motivation of service users to stop offending. Our staff also address immediate risks and needs of service users once they enter custody, including mental health, substance misuse, gang involvement and behaviour work based on their criminality and what needs to be done to minimise risk.

Our work is delivered by a high quality, motivated workforce in a culture of continuous improvement. Our experience has given us the ability to deliver at scale, and we train staff to share best practices in prisons across the country.

Through The Gate resettlement
We are experienced in delivering contracts to a high standard in demanding environments to meet the complex needs of service users. Our staff work in prisons across the South West, Hampshire, West Yorkshire and London.

Through group and one-to-one work, we assess long term needs and consequential thinking and behaviour. Peer mentors also support service users whilst serving their sentence, providing like minded perspectives and supporting outcomes.

Resettlement plans are created with service users and address needs including education, training and employment, accommodation, health, finance and debt management, families and relations, victims of domestic abuse and those that have worked in the sex industry. Taking an evidence-based approach to reducing reoffending, we work directly with housing and employment partners and use the support of family members to ensure service users achieve a settled and positive lifestyle.

‘My Resettlement Worker has gone above and beyond … really helpful.’
Service user

Focus on quality relationships
Building strong, consistent and trusting relationships with service users is at the heart of our approach to prison services. We build relationships that motivate and encourage service users to talk about and solve problems, overcome practical obstacles and creating opportunities for change.

Partnership work for change
Our wealth of local knowledge and partnerships enable us to design and deliver specialised services, and access resources and interventions needed to reduce reoffending. We build strong working relationships with Heads of Reducing Reoffending so that our services support strategic prison pathways, setting a model of best practice.

‘The arrival of Catch22 has not only put HMP Channings Wood firmly on the map as a resettlement prison, but more importantly now enables people with convictions to access a broad range of dedicated and well co-ordinated resettlement interventions – all of which promote a seamless and successful reintegration back into the community on release.’
Gary Pavey, Head of Reducing Re-Offending


Our impact

In a survey of service users across our South West Through The Gate work:

  • 87% were overall satisfied with the support they received
  • service users said their Case Managers helped them to feel confident about their release2
  • service users said their Case Managers helped them realise that change is possible3

Further information


Get in touch

Contact us if you have an enquiry about Catch22’s justice services and a member of the team will get back to you as soon as possible.

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1 2010 to 2015 Government Policy: Reoffending and Rehabilitation, Ministry of Justice (May 2015)
2 Rated 9 on a scale of 1 to 10 where 10 is ‘strongly agree’
3 Rated 8.9 on a scale of 1 to 10 where 10 is ‘strongly agree’