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Offender management and resettlement

Catch22 builds high quality relationships alongside case management in prisons and resettlement work to provide the long term support needed for positive outcomes and to reduce reoffending.

Our offender management and rehabilitation services focus on building strong relationships with service users, providing long term support to promote positive outcomes and reduce reoffending.


Our approach

Our approach in custody and for those on community sentences focuses on:

  • assessing risks and needs and establishing a personalised action plan
  • building high-quality relationships with our service users and partners
  • recruiting volunteer mentors to support our work, including peer mentoring for people with convictions
  • working closely with Community Rehabilitation Companies (CRCs), National Probation Service, Police and other criminal justice and resettlement agencies.

Offender management
Catch22 have been delivering offender management since 2011 in HMP Thameside with experience managing high risk, lifers and indeterminate sentenced prisoners. Our work is formed around prisoner offences and risks to the public.

A dedicated unit of Case Workers allows us to ensure better quality and to consistently meet targets. Using a strengths-based approach, we assess the motivation of service users to stop offending. Our staff also address immediate risks and needs of service users once they enter custody, including mental health, substance misuse, gang involvement and behaviour work based on their criminality and what needs to be done to minimise risk.

Our work is delivered by a high quality, motivated workforce in a culture of continuous improvement. Our experience has given us the ability to deliver at scale, and we train staff to share best practices in prisons across the country.

Through The Gate resettlement
We are experienced in delivering contracts to a high standard in demanding environments to meet the complex needs of service users. Our staff work in prisons across the South West, Hampshire, West Yorkshire and London.

Through group and one-to-one work, we assess long term needs and consequential thinking and behaviour. Peer mentors also support service users whilst serving their sentence, providing like minded perspectives and supporting outcomes.

Resettlement plans are created with service users and address needs including education, training and employment, accommodation, health, finance and debt management, families and relations, victims of domestic abuse and those that have worked in the sex industry. Taking an evidence-based approach to reducing reoffending, we work directly with housing and employment partners and use the support of family members to ensure service users achieve a settled and positive lifestyle.

‘My Resettlement Worker has gone above and beyond … really helpful.’
Service user

Focus on quality relationships
Building strong, consistent and trusting relationships with service users is at the heart of our approach to prison services. We build relationships that motivate and encourage service users to talk about and solve problems, overcome practical obstacles and creating opportunities for change.

Partnership work for change
Our wealth of local knowledge and partnerships enable us to design and deliver specialised services, and access resources and interventions needed to reduce reoffending. We build strong working relationships with Heads of Reducing Reoffending so that our services support strategic prison pathways, setting a model of best practice.

‘The arrival of Catch22 has not only put HMP Channings Wood firmly on the map as a resettlement prison, but more importantly now enables people with convictions to access a broad range of dedicated and well co-ordinated resettlement interventions – all of which promote a seamless and successful reintegration back into the community on release.’
Gary Pavey, Head of Reducing Re-Offending


Our impact

In a survey of service users across our South West Through The Gate work:

  • 87% were overall satisfied with the support they received
  • service users said their Case Managers helped them to feel confident about their release2
  • service users said their Case Managers helped them realise that change is possible3

Further information


Get in touch

Contact us if you have an enquiry about Catch22’s justice services and a member of the team will get back to you as soon as possible.

Please note

*Due to GDPR restrictions we cannot give out any details of prisoners we work with. If you are enquiring about, or fearing for the safety of a person in custody, please contact the security team at the prison and/or police in your local area. Use the prison finder to find appropriate contact details: www.justice.gov.uk/contacts/prison-finder

Please be aware that we are unable to provide emergency support or urgent responses through this enquiry form.

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How we manage your data

We manage the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is The Bureau.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We process your data for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give by submitting the form above. You have the right to withdraw consent for us to contact you at any time and the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time.

More information about how we manage all the data we collect can be found in our privacy policy.

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2 Rated 9 on a scale of 1 to 10 where 10 is ‘strongly agree’
3 Rated 8.9 on a scale of 1 to 10 where 10 is ‘strongly agree’