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Victim First

A free, independent and confidential service supporting victims and witnesses of crime across Leicester, Leicestershire and Rutland.

Leicester | Leicestershire | Rutland

Victim First is a free, independent and confidential service for victims and witnesses of crime across Leicester, Leicestershire and Rutland.

Our team recognise that everyone’s needs are different and that is why Victim First is designed to be tailored to the requirements of the victim or witness. Whether or not the crime has been reported, and regardless of when it happened, our team’s priority is to ensure that the victim is given the support to help them cope and recover.

“They offered me all the support that I needed, which I didn’t even know was out there”

Service User, Victim First

Visit the Victim First website

Victim First has a team of experienced and professional Caseworkers, supported by a team of dedicated and trained volunteers to help support victims in their journey of recovery.

Catch22 deliver Victim First on behalf of the Office of the Police and Crime Commissioner for Leicestershire.

What we can offer

Emotional Support:

Caseworkers are trained to listen, empathise and recognise the emotional impact that crime can have on victims and witnesses.

Specialist Support:

Victim First help victims and witnesses find the appropriate support and make direct referrals.

Restorative Justice:

Restorative Justice is a voluntary process which offers the victim the opportunity to potentially communicate with the offender to address any harm caused.

Mental Health Support:

Victim First work alongside a mental health nurse who can help support around mental wellbeing.

Crime Prevention:

Victim First work with a specialist security service who can provide crime prevention and safety measures for added support.


Victim First can contact services on behalf of the victim to help (for example support from local housing).

Online Counselling through Qwell:

Victim First have a digital platform called Qwell which is accessible for anyone aged 18 and over who has been affected by domestic abuse or sexual offences. The support is anonymous and allows you to have online contact with a counsellor about how it has impacted you.

Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support, advice and where appropriate, referral to ‘cope and recover’ support services.

Our team works with specialist services across the region to ensure that support engages communities that are harder to reach, providing translators and translated materials whenever necessary.

Visit the Victim First website

Victims do not have to report a crime to access the service.

Get in touch

  • Call us free on 0800 953 9595
  • Email
  • Visit

Referral options for this service

You can refer yourself
You can refer family or a friend
You can refer a client

Volunteer and placement opportunities

You can volunteer for this service
You can't get a placement at this service

To register your interest, please contact us on