Victim First

Emotional and practical support and information for victims of crime and anti-social behaviour in Leicester, Leicestershire and Rutland.

Victim First LogoWorking in partnership with Restorative Solutions CIC on behalf of Leicester Police and Crime Commissioner (PCC), Victim First is a free, independent and confidential service designed to ensure that the needs of the victim are first and foremost at every stage of the justice process.

The service is provided by a team of experienced professional case workers, supported by a committed and highly trained cadre of volunteers. The aim is to improve victims’ experience with the criminal justice system and associated support services.

Victim First prioritises the victim, not the crime, providing emotional and psychological support as well as practical help tailored to an individual’s needs.

Types of support

Victims of crime and anti-social behaviour benefit from enhanced help and support with a new-style service, designed around the needs of victims to help them cope and recover from their experience:

  • tailored support, determined through a ‘needs assessment’, focusing on the level of harm caused by the crime and the vulnerability of the victim
  • a dedicated Caseworker to support each victim, making it less stressful for them and reducing the number of times they are asked to tell their story
  • access to restorative justice services arranged by the Caseworker, which could include facilitating dialogue with an offender.

Victims do not have to report a crime to access the service.

Victims of both recorded and self-reported crime are tracked at all points in their journey and given access to information, practical support, advice and where appropriate, referral to ‘cope and recover’ support services.

Restorative justice

Victim First incorporates restorative justice services where victims are able to have a meeting or other form of communication with the person who carried out the crime in order to explain the real impact of their actions and ask questions of the offender.

Restorative Justice helps to repair the damage caused by criminality and puts the needs of the victim first. It is proven to be more effective than prison sentences at preventing reoffending.

Typically used in instances of low-level crime, restorative justice is only used when the victim consents to this course of action and participation is voluntary.

Get in touch

  • Call us free on 0800 953 9595
  • Email
  • Visit

Referral options for this service

You can refer yourself
You can refer family or a friend
You can refer a client

Volunteer and placement opportunities

You can volunteer for this service
You can't get a placement at this service