Health and wellbeing
We help people to grow in confidence and make positive choices by delivering services that support good physical and mental health and wellbeing.
Our services
Substance use
Our services provide targeted, age-appropriate substance misuse services for young people, that put the young person at the centre of treatment.
Emotional support
Emotional support
Our services build personal resilience, through welcoming, non-stigmatising support that see and hear individuals where and when they need it.
Health screening
Health screening
Our services promote early diagnosis of a range of health issues through raising awareness of, and creating pathways into, health screening opportunities.
Housing support
Housing support
Our services support individuals and families who are facing housing issues and/or who are at risk of homelessness, helping them to stabilise their situation.
In the last year:
92%
of service users reported improved mental health
8,500
8,500 bags of food were donated through our foodbank.
80,000
people interacted with our Health Screening teams
Frequently asked questions
What approach does Catch22 take to its health and wellbeing services?
From supporting young people affected by substance misuse, to providing emotional support and mental health services, our health and wellbeing services are focused on early action and diversionary activities to prevent crisis further down the line.
Our services provide tailored support based on each individual’s needs, and can cross-refer into other Catch22 services or external agencies to ensure that every individual is able to access the help they need.
Can I volunteer with Catch22's health and wellbeing services?
Yes. Many of our health and wellbeing services offer volunteering opportunities. To register your interest, please contact the relevant service via the form on their service page above.
9 weeks sober! Without your help, I wouldn’t be where I am today. Thank you for all your support with everything.
Lucy, Hampshire 24/7 service user
Latest news and resources
Resources are listed chronologically.
Please use these arrows to see more.
27 Nov 2024
Harnessing communities for NHS reform: the impact of early cancer screening
30 Sep 2024
Young People and Families: Annual report 2023-2024
12 Aug 2024
Redthread set to merge with Catch22
19 Jun 2024
Mediation: Annual report 2023-2024
19 Jun 2024
Suffolk Positive Futures: Annual report 2023-2024
19 Jun 2024
CHIP: Annual report 2023-2024
13 Jun 2024
The Hive: Annual report 2023-2024
10 Jun 2024
Dependency and Recovery: Annual report 2023-2024
25 May 2024
Merton Risk and Resilience: Annual report 2023-2024
24 May 2024
Camden Young People’s Mediation and Restorative Service: Annual report 2023-2024
21 May 2024
Hampshire 24/7: Annual report 2023-2024
15 May 2024
Surrey Young People’s Substance Misuse: Annual report 2023-2024
8 May 2024
Wellbeing at The Hive: creative writing with our young people
9 Apr 2024
Vaping: A guide for young people and parents
13 Mar 2024
Substance misuse: distribution of time
12 Mar 2024
Ketamine: Understanding the risks
12 Mar 2024
Xanax: Understanding the risks
12 Mar 2024
Cocaine: Understanding the risks
12 Mar 2024
Cannabis: Understanding the risks
12 Mar 2024
Nitrous Oxide: Understanding the risks
12 Mar 2024
Lean: Understanding the risks
12 Mar 2024
Novel psychoactive substances (NPS): Understanding the risks
12 Mar 2024
MDMA/Ecstasy: Understanding the risks
6 Mar 2024
Building creative communities
9 Feb 2024
Supporting mental health and wellbeing
29 Jan 2024
Young people at Links Media College showcase their anti-vaping media campaign
17 Jan 2024
The power of place-based support
10 Jan 2024
Creating the right environment for support
6 Dec 2023
Don't put a pause on prevention
17 Nov 2023
Catch22 responds to call for evidence on reducing the harm from illegal drugs
25 Oct 2023
Why early action holds the key to breaking the prison/reoffending cycle
11 Oct 2023
The importance of investment in youth work: Party Conferences 2023
20 Sep 2023
Why frontline voices are critical to the policy making process
18 Sep 2023
Catch22 Manifesto: Reimagining public services
28 Aug 2023
Merton Risk and Resilience: Annual report 2022-2023
8 Aug 2023
The Hive: Referral forms
22 Jun 2023
Youth substance misuse
21 Jun 2023
Vaping: why urgent Government action is needed
16 May 2023
The Hive featured in new Ofcom report on media literacy
15 May 2023
Surrey Young People’s Substance Misuse: Annual report 2022-2023
14 Apr 2023
Mediation: Annual report 2022-2023
7 Dec 2022
Suffolk Positive Futures: Consent form
7 Dec 2022
Suffolk Positive Futures: Annual Report 2021-2022
2 Nov 2022
Young people’s substance misuse: changing beyond recognition
4 Aug 2022
New Dependency and Recovery service in London
18 May 2022
Mediation: Annual report 2021-2022
9 May 2022
Bespoke Services: Privacy notice
14 Apr 2022
Merton Risk and Resilience: Annual report 2020-2021
16 Feb 2022
CHIP: Annual report 2021-2022
16 Dec 2021
Suffolk Positive Futures: Annual report 2020-2021
7 Dec 2021
Catch22 comments on the draft of the Health and Care Bill
29 Nov 2021
Catch22 scoops national Children & Young People Now and ERSA awards
27 Nov 2021
Merton Young People’s Risk and Resilience: Referral form
23 Nov 2021
Suffolk Positive Futures: Referral form
5 Nov 2021
Merton Young Person’s Risk and Resilience: Service leaflet
8 Oct 2021
Surrey Young People’s Substance Misuse: Service leaflet
7 Sep 2021
CHIP: Annual report 2020-2021
11 Aug 2021
Arts as a youth intervention
7 Jun 2021
Mediation: Annual report 2020-2021
7 Jun 2021
Mediation: Privacy notice
10 May 2021
Understanding the psychological and social impact of the pandemic
10 May 2021
Edibles: Information for parents, carers and professionals
10 May 2021
SYPSMS: Referral forms
4 Feb 2021
Supporting young people this Children’s Mental Health Week
4 Feb 2021
Support helplines, apps and websites for young people
1 Feb 2021
Community Links to merge with Catch22
31 Jan 2021
CHIP: Privacy notice
13 Jan 2021
Young People and Families: Annual Review 2019-2020
27 Nov 2020
Ripplez CIC to merge with Catch22
13 Nov 2020
Substance misuse and COVID-19 – staying safe
5 Nov 2020
Mediation: Annual report 2019-2020
21 Aug 2020
Catch22 secures NLCF funding to support those hit hardest during COVID-19
8 Jul 2020
Mediation: Service leaflet
8 Jul 2020
Mediation: Information for referrers
8 Jul 2020
Mediation: Practice standards
26 May 2020
Suffolk Positive Futures: Annual Report 2019-2020
29 Nov 2019
Catch22 joins call to put young people at the heart of General Election
19 Nov 2019
What is “MDMA”/”Ecstasy”?
19 Nov 2019
What is “Lean”?
19 Nov 2019
What is “Xanax”?
13 Nov 2018
What are “New Psychoactive Substances”?
18 Oct 2018
The Hive: where young people design their support and their service
19 Jun 2018
Valuing social infrastructure
12 Apr 2018
National Lottery funded programme to take Early Action from common sense to common practice
3 Apr 2018
Why we need to make sure young people have the facts about Xanax
23 Feb 2018
‘Troubled’ or not – we all need the 3Ps
23 Nov 2017
Community Links launches new vision and brand
7 Sep 2017
CHIP: Theory of change
31 Aug 2017
Is there more we can do?
11 May 2017
From royalty to reality
16 Mar 2017
Celebrating the positive impact of Hampshire 24/7
8 Feb 2017
Catch22 and Community Links forge new partnership
9 Jan 2017
Mental health can’t be tackled in a vacuum
Contact our health and wellbeing teams
Kate Wareham
Strategic Director of Young People, Families and Communities
Talk to us about how, together, we can support more people with their health and wellbeing.
We would love to hear from you if you are
- an individual looking for support with your health or wellbeing,
- a professional looking to support a service user with their health or wellbeing, or
- a potential partner looking to work with us on future projects or programmes.
Email Address
ypf@catch-22.org.ukPrivacy notice
How we manage your data
Catch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).
- The Data Controller (the organisation that determines how your data is managed) is Catch22. Contact us if you have a query about how your data is managed.
- The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
- We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
- We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time however, there may be some instances where we need to retain your information for a longer duration for legal reasons, such as when applying for a job with Catch22.
- Catch22 uses Click4Asistance as an online chat tool. By providing information, you consent to Click4Assistance collecting and processing this information according to their privacy policy.
What information do we collect?
Catch22 may collect, store and use the following kinds of personal data:
- information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (cookies),
- information that you provide to us for the purpose of applying for a job or receiving job alerts (job applications / job alerts),
- subscribing to email newsletters including your name and email address (email newsletter),
- If using our online chat service Click4Assistance, information such as IP addresses, and chat transcripts will be collected. If you choose to provide them, personal data such as names, email addresses will be collected, or
- information that you submit that relates to a complaint, service feedback or enquiry (complaints / feedback and enquiries).
Specific detail of each processing activity is provided below.
Cookies
Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.
Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.
Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.
Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.
You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.
Job applications
If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).
To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.
Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.
- If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus six years following the end of your employment.
- If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for six months from the closure of the campaign.
- Equal opportunities information is retained for six months following the closure of the campaign whether you are successful or not.
For more information, please see the SmartRecruiters privacy notice.
Job alerts
Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.
These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.
If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.
For more information, please see the SmartRecruiters privacy notice.
Email newsletter
If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.
Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.
You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.
For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.
Feedback and enquiries
Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.
We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.
These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.
Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.
If using our online chat service, Click4Assitance, data collected through the chat service may be shared internally within Catch22 to provide support and improve services.
You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
For more information, please see the Gravity Forms privacy notice.
Complaints
Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.
For more information, please see the Complaints, Compliments and Feedback policy.
Use of data processors
The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
Catch22 also works with third-party data processors to provide our:
- content management system (WordPress),
- website analytics (Google Analytics),
- marketing platform (Mailchimp),
- client relationship management platform (Salesforce),
- social media advertising campaigns (Meta Pixel, Twitter Pixel, LinkedIn Insight Tag, TikTok Pixel),
- online chat service (Click4Assitance), and
- recruitment service (SmartRecruiters).
We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.
Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.
Disclosures
Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.
In addition, we may disclose information about you:
- to the extent that we are required to do so by law,
- in connection with any legal proceedings or prospective legal proceedings, or
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.
Security of your personal data
Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.
Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.
Notice amendments
We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.
Your rights
Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):
- right to access
- right to erasure
- right to object
- right to rectification
- right to be informed
- right to restrict processing
- right to data portability
- rights in relation to automated decision making and profiling
- right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113
For further information on your rights, please visit the Individual Rights page on the ICO website.
Contact
If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:
Data Protection Officer
Catch22
27 Pear Tree Street
London
EC1V 3AG
Data controller
Catch22’s data protection registration number is Z1473239