Home / What we do / Employment and training

Employment and training

We deliver high-quality, tailored programmes that equip individuals facing barriers to work with the support they need for a path into sustainable employment or training.

Our services

Support into work

Our core employability programmes equip individuals facing barriers to work with the skills and confidence they need to sustain in work or training.

Digital skills

Our digital skills programmes are designed to provide opportunities for people from excluded groups to get working in digital or tech enabled roles.

Social action

Our social action programmes enable young people to come together to meet new people and learn new skills whilst doing something positive for their local community.

In the last year:

4,064

4,064 people were supported by our Employability provision.

2,479

2,479 people were supported into jobs.

64%

64% of those individuals sustained that outcome for at least 26 weeks.

Read our latest Annual Review

Frequently asked questions

What support does Catch22 offer to individuals?

We help individuals who are struggling to find employment. Each person we work with receives:

flexible, face-to-face community-based sessions with a dedicated Catch22 advisor,
group development sessions,
a unique action plan,
support on CV writing, job searching and interview preparation,
access to training support to upskill and undergo accredited training, and
an advisor working with you and your employer for up to twelve months in a new role.

What do you mean when you refer to "barriers to work"?

Our employment and training programmes are built to support individuals who may have found it difficult to enter sustainable work in the past. Our services are not limited to the below list, but as some examples, this could be because they:

have criminal convictions to declare,
have low confidence,
experience mental health issues,
have experienced long-term unemployment or underemployment,
have learning and physical disabilities,
are affected by substance misuse,
have experienced housing issues,
are lone parents,
have caring responsibilities, or
are a care leaver.

We also provide guidance to employers on supporting those with such needs.

Why do some of your programmes have an age restriction?

Some of our programmes are targeted at specific age groups or have other associated criteria. This is because certain age and socio-economic groups are underrepresented in particular industries. More broadly, we know for example that if you’re under the age of 24, you’re 3 times more likely to be unemployed than the general population.

However, we’re aware that unemployment can affect everyone – and we have programmes to help people of any age get into work or training in areas that match their specific goals and interests. If you drop the team a message using the form below, someone will be able to help you put you in touch with the programme that best suits your needs.

What support does Catch22 offer to employers?

Through our local and national partnerships, our services help people who have struggled to find work through conventional routes. Our case workers base themselves in the heart of communities and reach out directly to individuals, enabling employers to reach the hardest to reach individuals.

Our extensive industry experience across more than 15 employment sectors and with more than 1,500 employers means that we understand the business requirements of small and medium enterprises as well as large employers.

All of the employers that we work with benefit from a Catch22 Account Manager and an Employer Engagement Officer, which means we will find you candidates who are skilled and supported from day one. And, no one is left to feel behind as our case workers continue to work with individuals and the employer for up to six months after candidates begin in their new role.

I felt very low about being out of work, but meeting [you] picked my mood up and it felt like only a matter of time before I would finally get a placement. I cannot thank you enough for the fantastic service. You helped me out more than you know.

Martin, Barclays LifeSkills programme participant

We really cannot thank Catch22 enough for its support and we will certainly be using them again for any future hiring needs. Their values of supporting young people and their commitment to offering a personalised service are hard to come across and have helped [our company] in ways we hadn’t even considered.

Architect firm working with Catch22's employability team

Accreditation

News and resources

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29 May 2025

How digital spaces can help our mental wellbeing

Blogs,

21 May 2025

Code4000: Expanding our reach to support women nationwide

Announcements,

23 Apr 2025

Bridging the gap between creative industries and the next generation of creative talent

Blogs,

9 Apr 2025

Two year extension for Energise

Announcements,

7 Mar 2025

International Women’s Day: The importance of unplugging digital skills amongst women and girls

an image of three women stood together in an office with the image having a title overlayed saying: 'The importance of unplugging digital skills amongst women and girls'

Blogs,

19 Feb 2025

Click Start by Bath Spa University: plugging the gaps in digital and tech careers

Blogs,

7 Feb 2025

Catch22 achieves Silver IEP Excellence Status for employability and skills provisions

Announcements,

17 Jan 2025

Catch22 response to Youth Select Committee Social Media and Youth Violence Inquiry

The Houses of Parliament and Big Ben, taken from across the River Thames. Overlaid is text that reads: "Consultation Response".

Consultations,

14 Jan 2025

GoodTech Ventures Celebrates Alumni Success in the 2025 Startups 100

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Announcements,

19 Dec 2024

Digital Skills Academy: Catch22 and Salesforce extend their partnership

Blogs,

4 Dec 2024

A promise of reformed employment support

Two women and a man sit at a table working on a project together. A gradient overlay is on top of the photo with the words "Get Britain Working: A promise of reformed employment support" laid on top.

Blogs,

13 Nov 2024

Joining Forces: Catch22 and the Armed Forces Covenant

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Blogs,

6 Nov 2024

Community closet – a warm welcome through clothing

image of three people stood behind a table full of clothes

Blogs,

16 Oct 2024

One year of the Refugee Employability Programme

Blogs,

25 Sep 2024

Is social mobility the key to a fairer labour market?

Blogs,

30 Aug 2024

Catch22’s Employability and Skills hub proud to receive matrix accreditation

Image of people sitting down with a teacher at the front of the class

Announcements,

14 Aug 2024

The importance of bitesize steps towards digital and tech careers

Blogs,

19 Jul 2024

Catch22 to support military spouses and partners to achieve employment success

A couple sit together in front of a laptop watching an online course.

Announcements,

3 Jul 2024

Hatch: Privacy notice

Overhead close-up of a person reviewing a formal-looking document. They are holding a pen to make notes. A laptop is on the table in front of them. Overlaid is text that reads: "Policy Library".

Policies,

13 Jun 2024

The Hive: Annual report 2023-2024

Two people sit in the garden terrace of Catch22's The Hive service

Publications,

11 Jun 2024

NCS Local Community Experiences: Privacy notice

Policies,

3 Jun 2024

GoodTech Ventures unveils latest accelerator cohort

The founders of the second cohort of the GoodTech Ventures accelerator are pictured. Above them is text that reads "GoodTech Ventures Spring Cohort 2024"

Announcements,

3 Jun 2024

Fearless Funding School launched to help funders remove bias from funding allocation process

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Announcements,

8 May 2024

Catch22 responds to Ofcom draft Children’s Safety Codes of Practice

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Responses,

16 Apr 2024

Catch22 wins twice at the 2024 MTW Youth Employability Awards

Catch22 team and partners collect awards april 2024

Announcements,

10 Apr 2024

Empowering Creativity: TikTok Creative Academy's IWD Celebration

A collection of hands, raised into the air in celebration.

Blogs,

28 Feb 2024

"Too ill to work"

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Blogs,

26 Feb 2024

Ventures selected for first cohort of the GoodTech Ventures Accelerator

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Announcements,

22 Feb 2024

Britain's workforce renaissance

Header image for the Catch22 Minutes podcast which reads "Series 4: Policy"

Podcasts,

21 Feb 2024

A forgotten generation

A young woman browses on a large computer tablet. She looks pensively at the screen.

Blogs,

7 Feb 2024

Why we need a national employment service

A man wearing a high-visibility jacket and hard hat smiles in front of an industrial background.

Blogs,

20 Dec 2023

Closing the gender diversity gap: women in technology

A young woman with curly hair sits on the floor in front of her sofa. She is working on a laptop.

Blogs,

7 Dec 2023

Ethical use of AI - how do we get it right?

Podcasts,

29 Nov 2023

Violence Against Women and Girls manifests in many ways

Portrait of two young women, one looking directly at the camera and the other looking away from it. Overlaid is the text "16 Days of Action against Gender-Based Violence".

Blogs,

8 Nov 2023

Willow's experience with Grid for Good

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Case studies,

19 Oct 2023

The green skills revolution - what will it take?

Podcasts,

19 Oct 2023

Microsoft and Catch22 extend partnership to boost AI skills

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Announcements,

25 Sep 2023

Catch22 and John Lewis Foundation launch new programme

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Announcements,

20 Sep 2023

Why frontline voices are critical to the policy making process

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Blogs,

19 Sep 2023

New programme launches to help people into jobs to support the energy transition

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Announcements,

18 Sep 2023

Catch22 Manifesto: Reimagining public services

Publications,

4 Sep 2023

New support launches to support refugees

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Announcements,

24 Aug 2023

Giving people links to the digital world and their community

Blogs,

9 Aug 2023

Are all young people interested in green opportunities?

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Blogs,

1 Aug 2023

Catch22 awarded NCS grant for delivery of experiences for local teens

A group of young people wearing NCS tshirts stand together. They are all looking at each other rather than at the camera, smiling.

Announcements,

27 Jul 2023

London’s VRU invests to keep young people safe online

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Announcements,

24 Jul 2023

How is AI changing the employability and skills support landscape?

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Announcements,

12 Jul 2023

Microsoft, Rare and Catch22 team up to support budding gamers

A man and a woman sit on a sofa playing video games together. A large screen television is in front of them, and there is a computer and desk chair in the background.

Blogs,

27 Jun 2023

The importance of careers advice and guidance in schools

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Blogs,

26 Jun 2023

TikTok Creative Academy partners with Stonewall

TikTok Creative Academy and Stoneall logos overlaid on an image of young people playing music as a woman films them with her phone

Announcements,

14 Jun 2023

Beyond traineeships: what does the future look like?

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Blogs,

3 May 2023

How job seekers can unlock the hidden job market

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Blogs,

21 Apr 2023

From podcasting to songwriting: exploring new avenues with TikTok Creative Academy

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Blogs,

29 Mar 2023

Fully funded Bath Spa University short course to address digital skills gaps

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Announcements,

23 Mar 2023

Hundreds of women in the North to benefit from free digital skills course

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Announcements,

22 Mar 2023

Budget 2023: Employability – a few carrots, but too many sticks

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Blogs,

21 Mar 2023

Giving the green light: creating green jobs for all

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Publications,

23 Feb 2023

Click Start: Privacy notice

Policies,

10 Feb 2023

Social Tech Amplifier: Meet the ventures

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Announcements,

7 Feb 2023

Want to talk about it? Making space for conversations about life online

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Posters and downloads,

3 Feb 2023

Upskilling and reskilling older workers

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Blogs,

1 Feb 2023

Catch22’s apprenticeship provision joins Learn Plus Us

Announcements,

12 Dec 2022

Catch22 and Salesforce extend partnership

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Announcements,

6 Oct 2022

Catch22 at the Party Conferences 2022

Catch22 staff smile at the camera, stood next to a roll-up banner which reads "Catch22 Employability: Breaking down the barriers to sustained employment. Helping employers develop a diverse and motivated workforce."

Blogs,

4 Oct 2022

Underemployment: the hidden face of the employment crisis

Close-up of hands scanning a barcode in a warehouse.

Publications,

3 Oct 2022

Social Tech Amplifier seeking solutions to tackle youth unemployment

Announcements,

29 Sep 2022

Catch22 patron, HRH The Princess Royal visits Digital Edge programme

Announcements,

28 Sep 2022

Green jobs: ensuring a greener, fairer future for all

Blogs,

31 Aug 2022

Reform: one year on

A woman stands in the foreground wearing an orange Catch22 tshirt with a Catch22-branded fabric tote bag. In the background, people are taking part in a workshop. Overlaid is text that reads "Reform Agenda".

Blogs,

25 Aug 2022

GCSE Results Day: Options and advice from Catch22

Three students walk down a school corridor. They each hold notebooks in their hands. They are having a conversation and smiling together.

Blogs,

28 Jul 2022

TikTok Creative Academy: Manchester pop-up event

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Blogs,

27 Jul 2022

Why social capital is so important to people looking for meaningful work

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Blogs,

26 Jul 2022

Finding solutions: what will break the underemployment trap?

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Blogs,

12 Jul 2022

Online Safety Bill: Balancing safety with opportunity

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Blogs,

24 Jun 2022

Meeting in the middle: the underemployment trap

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Blogs,

22 Jun 2022

Included: how to support young people who face disadvantage to thrive online

A young girl leans over her notebook to type something on a laptop in front of her.

Publications,

13 May 2022

Underemployment and the youth unemployment crisis

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Blogs,

12 May 2022

Five top tips to improve diversity in your workforce

Three young adults have a conversation over coffee. Two of them are looking to the other who is talking.

Blogs,

27 Apr 2022

Traineeships: challenges and opportunities

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Blogs,

22 Apr 2022

Reclaiming agency: how can gaming empower young people?

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Blogs,

21 Apr 2022

Access to digital skills: who is being left behind?

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Publications,

19 Apr 2022

Supporting Martin into work

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Case studies,

12 Apr 2022

Catch22 partners with TikTok to tackle youth unemployment

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Announcements,

7 Apr 2022

96% of practitioners feel more confident talking to young people about social media

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Blogs,

25 Feb 2022

PAC publish findings on Kickstart Scheme using Catch22’s evidence

Consultations,

25 Feb 2022

Bright lights and warm relationships: scaling support for care leavers

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Publications,

8 Feb 2022

How does gaming equip young people for life?

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Blogs,

27 Jan 2022

Catch22 responds to new ‘Way to Work’ employment scheme

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Responses,

24 Jan 2022

Microsoft extends Catch22 partnership to equip more people with digital skills

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Blogs,

29 Dec 2021

Catch22 responds to call for evidence on "Digital Skills for Employment"

Consultations,

20 Dec 2021

Is reducing youth employment young peoples’ responsibility too?

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Podcasts,

15 Dec 2021

Employability services in the UK

Podcasts,

8 Dec 2021

Supporting prison leavers into employment

Podcasts,

6 Dec 2021

Reforming youth employment

Blogs,

2 Dec 2021

The catch22 of finding work experience

Two women participate in a mock interview. Both are holding copies of the first woman's CV.

Case studies,

1 Dec 2021

Will young people be prepared for green jobs?

Podcasts,

29 Nov 2021

Catch22 responds to inquiry into "Support for Employment During COVID-19"

Consultations,

29 Nov 2021

Digital disadvantage: barriers to digital skills and access

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Publications,

29 Nov 2021

Catch22 scoops national Children & Young People Now and ERSA awards

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Announcements,

26 Nov 2021

Kickstart scheme “falling short in its attempt to level up the recovery”

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Responses,

24 Nov 2021

How can social mobility improve youth employment prospects?

Podcasts,

10 Nov 2021

The Social Switch Project piloted in Salford

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Announcements,

10 Nov 2021

More young people exposed to violent or explicit content online

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Announcements,

10 Nov 2021

Online harms: acceptable use and regulation

Publications,

9 Nov 2021

Inclusive recruitment

Podcasts,

27 Oct 2021

Are apprenticeships the answer?

Podcasts,

20 Oct 2021

Supporting people and communities to thrive online

Close-up of hands typing on a laptop computer.

Blogs,

14 Oct 2021

Employment as youth diversion

Podcasts,

29 Sep 2021

What makes a good first job?

Podcasts,

23 Sep 2021

Rothschild Foundation partners with Catch22

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Announcements,

22 Sep 2021

The Hospitality Sector

Podcasts,

22 Sep 2021

Digital Skills

Podcasts,

14 Sep 2021

Catch22, The Prince’s Trust and Apprentice Nation join forces

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Announcements,

3 Aug 2021

‘Digital by Default’ in the COVID-19 Context

Blogs,

20 Jul 2021

Online harms training delivered to 1,000 frontline youth professionals

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Announcements,

2 Jul 2021

Jobs 22: Service overview

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Publications,

21 Jun 2021

Digital Edge: Service leaflet

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Posters and downloads,

18 Jun 2021

Catch22 named placement partner for UK Year of Service

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Announcements,

4 Jun 2021

Major research partnership seeks to address barriers to digital skills

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Announcements,

3 Jun 2021

A vision for a digitally included Britain

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Publications,

12 May 2021

Catch22 responds to call for evidence from House of Lords’ Youth Unemployment Committee

Consultations,

30 Apr 2021

Supporting young people into work: skilling up for the future

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Blogs,

26 Apr 2021

Jobs 22 secures major DWP contract to deliver Restart programme

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Announcements,

26 Apr 2021

Karl’s experience with Bright Light

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Case studies,

22 Apr 2021

Perspectives on policing

Blogs,

29 Mar 2021

Why a fair society means every young person should have digital access

Blogs,

25 Mar 2021

Barclays and Catch22 extend partnership

A man and a woman share ideas in front of a computer.

Announcements,

23 Mar 2021

The four key principles of a “Good” Web

Overhead view of a woman browsing an online shop on her laptop. She is sat on the sofa cross-legged with a notebook and television remote next to her.

Blogs,

8 Mar 2021

Serious violence funding must prioritise a public health approach

A group of professionals sit around a table reviewing papers.

Responses,

4 Mar 2021

140 vacancies set to be filled as part of Catch22’s Kickstart Community

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Announcements,

1 Feb 2021

Community Links to merge with Catch22

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Announcements,

29 Jan 2021

Digital skills and reskilling: an opportunity to address inequality

A young man sits at a desk working on his laptop.

Blogs,

28 Jan 2021

Developing volunteering opportunities with corporate partners

Two people sit facing each other on either side of a small table. The one closest to the camera reviews a CV on a tablet. Neither of their faces can be seen.

Case studies,

28 Jan 2021

Employability and Skills: Annual review 2019-2020

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Publications,

22 Jan 2021

Reasons to be hopeful: tackling unemployment together

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Blogs,

21 Jan 2021

Urgent need to reach the digitally excluded

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Blogs,

15 Jan 2021

Catch22 and JPMorgan Chase launch new collaboration

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Announcements,

12 Jan 2021

Catch22 responds to latest research from UK think-tank, Onward

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Responses,

7 Jan 2021

Supporting care leavers into apprenticeships

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Case studies,

16 Dec 2020

Growth industries and opportunities for young people

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Blogs,

12 Nov 2020

National Grid and Catch22 forge partnership to help 450 young people into work

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Announcements,

13 Oct 2020

Salesforce and Catch22 launch partnership

Close-up of someone making notes whilst watching an online lecture.

Announcements,

13 Oct 2020

Catch22 responds to latest employment figures

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Responses,

26 Aug 2020

Youth employment in 2020 – what now?

Blogs,

19 Aug 2020

Catch22 extends partnership with Microsoft into Bristol and Birmingham

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Announcements,

11 Aug 2020

Catch22 responds to latest unemployment figures

Responses,

7 Aug 2020

Young people and frontline staff demand better protection online

Announcements,

6 Aug 2020

How can social ventures reimagine the delivery of public services?

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Blogs,

6 Aug 2020

Online harms: supporting young people offline and online

A group of young people browse their phones whilst sitting on a wall.

Publications,

4 Aug 2020

The Social Switch Project secures funding from London’s VRU

A young woman stands in front of a window reading a message on her phone.

Announcements,

29 Jul 2020

Getting job-ready through powerful partnerships

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Blogs,

21 Jul 2020

Youth unemployment: five actions employers can take right now

A woman, sitting on her desk, celebrates receiving a job offer over the phone.

Blogs,

20 Jul 2020

Inspiring Connections: Privacy notice

Policies,

8 Jul 2020

A step in the right direction, but will the Kickstart scheme help those who need it most?

A young woman working in a cafe does calculations using a calculator and pen and paper.

Blogs,

2 Jul 2020

Jobs 22: Catch22’s joint venture to tackle unemployment post COVID-19

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Announcements,

25 Jun 2020

Catch22 marks National Employability Day 2020 virtually

A woman talks with colleagues on a video call, using her tablet.

Announcements,

17 Jun 2020

Learning disabilities: the importance of stability and relationships

A young man looks down at a piece of paper which he is discussing with a female colleague.

Blogs,

9 Jun 2020

Catch22 joins Reskilling the Recovery

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Announcements,

5 May 2020

Catch22 joins Youth Employment Group in wake of COVID-19

A woman wearing a jumper hands her CV across the table to a blurred figure.

Announcements,

25 Apr 2020

Online harms regulation: education or regulation?

Blogs,

2 Apr 2020

Catch22 programme leader wins British Exploring Society Award

Chloe Moul accepts an award on stage from two judges.

Announcements,

5 Mar 2020

Jacob Hill awarded Churchill Fellowship

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Announcements,

28 Feb 2020

Terms and conditions: a case study for regulation?

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Blogs,

19 Feb 2020

Catch22 responds to UK immigration plans

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Responses,

11 Feb 2020

App safety

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Posters and downloads,

11 Feb 2020

Share with care

Posters and downloads,

11 Feb 2020

How can you encourage positive online behaviour?

A teenage girl sits at the dining table reading messages or browsing the internet on her phone.

Blogs,

11 Feb 2020

Staying safe online

Posters and downloads,

3 Feb 2020

The risks and the rewards of supporting young people

A young job seeker talks her CV through with a potential employer.

Blogs,

11 Dec 2019

Reflecting on The Social Switch Project launch event

Close-up of a sign which depicts The Social Switch Project logos and reads "Switching the narrative on how social media's relationship to youth violence is understood". There are people gathered for the launch event, networking, in the background.

Blogs,

11 Nov 2019

The sweet spot: how to find a great CSR partner

A group of professionals gather in a meeting room. Some are working on laptops and others on tablets. They are all actively listening to the conversation.

Blogs,

1 Nov 2019

The Social Switch Project is launched to tackle youth violence

Close-up of The Social Switch Project flyers spread on a table.

Announcements,

10 Oct 2019

Microsoft and Catch22 partnership opens up digital apprenticeships

A man sits at a computer looking at data visualisation charts.

Announcements,

22 Aug 2019

Four new social entrepreneurs join Incubate, Accelerate, Amplify

Announcements,

21 Aug 2019

What did we learn from the incubation application process?

Blogs,

5 Jun 2019

New pilot programme fosters social capital in young people

Three people sit around a laptop computer. One points to the computer, explaining a concept to the other participant.

Blogs,

14 Feb 2019

Why are we supporting social entrepreneurs at Catch22?

Blogs,

10 Dec 2018

Catch22, Google and Redthread launch programme to tackle youth violence

A young woman wearing glasses looks at her phone whilst sat at a table.

Announcements,

10 Sep 2018

Catch22 to kickstart 10 social entrepreneurs with National Lottery funding

Announcements,

28 Jun 2018

The Good Employer Guide

Close-up of a man and woman shaking hands.

Publications,

12 Apr 2018

Good for your business, your people, and your community

A man in an apron carries a crate of herbs that have been harvested from a greenhouse. Behind him, the crops can be seen, alongside three other people who work in the greenhouse.

Case studies,

10 Apr 2018

Businesses making a difference

Close-up of a man writing on a white board. Blurred people can be seen in the background.

Case studies,

20 Mar 2018

Incubate, Accelerate, Amplify: Meet the innovators

Overhead view of people networking at the Meet the Innovators event.

Blogs,

13 Mar 2018

Catch22 CEO awarded a British Exploring Society Fellowship

Chris Wright talks to people at an event. He is laughing at what has been said and has his arms crossed. Other people can be seen, blurred, in the background.

Announcements,

23 Nov 2017

Community Links launches new vision and brand

Three chairs are set up for a panel event. Two roll-up banners can be seen in the background with the new Community Links "Ready for Everything Communities" branding.

Announcements,

3 Jul 2017

Catch22’s youth employability work gets recognised at the 2017 ERSA Awards

Close-up of a collection of hands stacked on top of one another.

Announcements,

9 Jun 2017

LifeSkills: Catch22’s partnership with Barclays

A woman wearing headphones sits in front of a laptop

Case studies,

12 May 2017

Catch22 shortlisted for the ERSA Youth Employment Award

A young woman wearing glasses smiles at the camera. Other people can be seen in the background.

Announcements,

Contact our employment and training teams

Victoria Head

Strategic Director for Employability and Skills

Talk to us about how, together, we can break down barriers and develop diverse workforces.

We would love to hear from you if you are

an individual struggling to find sustained employment,
an employer looking to improve workforce diversity or access a recruitment pool, or
a potential partner looking to work with us on future projects or programmes.

Telephone Number

0203 700 0381

Email Address

employability@catch-22.org.uk

Privacy notice

How we manage your data

Catch22 Charity Ltd. manages the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

The Data Controller (the organisation that determines how your data is managed) is Catch22. Contact us if you have a query about how your data is managed.
The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.
We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time however, there may be some instances where we need to retain your information for a longer duration for legal reasons, such as when applying for a job with Catch22.
Catch22 uses Click4Asistance as an online chat tool. By providing information, you consent to Click4Assistance collecting and processing this information according to their privacy policy.

What information do we collect?

Catch22 may collect, store and use the following kinds of personal data:

information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (cookies),
information that you provide to us for the purpose of applying for a job or receiving job alerts (job applications / job alerts),
subscribing to email newsletters including your name and email address (email newsletter),
If using our online chat service Click4Assistance, information such as IP addresses, and chat transcripts will be collected. If you choose to provide them, personal data such as names, email addresses will be collected, or
information that you submit that relates to a complaint, service feedback or enquiry (complaints / feedback and enquiries).

Specific detail of each processing activity is provided below.

Cookies

Cookies are text files that are stored on your web browser by a website’s server. Each cookie is unique to your browser, and will contain some anonymous information such as a unique identifier and the website domain name. This information is sent back to the server each time your browser requests a page from it. This enables the website server to identify and track your web browser via your unique, anonymous, identifier.

Catch22 only uses cookies on its website where they will support the functioning of its website and to improve the experience of its website visitors. These cookies may be created by Catch22’s website, or by third-party services that Catch22 uses, to enable its website to be run effectively.

Some, ‘necessary’ cookies are essential to the running of our website and are exempt from the requirement of consent as per the GDPR and PECR. Functional, analytical and advertising cookies are all optional, and we will only store these cookies on your browser where we have received your freely-given, specific, informed, and unambiguous consent.

Any information that is collected by Catch22 via cookies is processed in a way which does not, and cannot, identify an individual person. We do not make any attempt to find out the identities of those visiting the Catch22 website.

You can find out more about Catch22’s use of cookies, and how to opt-out of or delete cookies from your browser via our Cookies Statement.

Job applications

If you apply for a job with Catch22 using our hosted online job application system, this service will be provided by a data processor on our behalf (SmartRecruiters).

To process your application, we ask for your personal details including name and contact details. We will ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. The hiring managers for the role, along with our Recruitment and HR teams will have access to all of this information.

Catch22 processes your job application data for the purpose of its legitimate interest to process your HR information.

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus six years following the end of your employment.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for six months from the closure of the campaign.
Equal opportunities information is retained for six months following the closure of the campaign whether you are successful or not.

For more information, please see the SmartRecruiters privacy notice.

Job alerts

Through the SmartRecruiters job application system, it is also possible to sign up for job alerts, which will let you know when new jobs that meet your criteria have been posted.

These alerts are managed by the data processor (SmartRecruiters) on our behalf, and will only be processed using your freely-given, specific, informed and unambiguous consent.

If at any point you wish to unsubscribe from SmartRecruiters job alerts, this can be done by clicking the unsubscribe link on the latest email. You can also log into your SmartRecruiters candidate profile to modify or withdraw your details.

For more information, please see the SmartRecruiters privacy notice.

If you subscribe to Catch22’s newsletter and/or event mailing lists, you will receive regular communications relating to our work. These mailings will be facilitated by a third-party provider, such as Mailchimp or Salesforce (marketing platforms), and your data will be processed by a third-party client relationship management platform, Salesforce.

Catch22 will only process your contact details and send you newsletters following your freely-given, specific, informed and unambiguous consent.

You have the right to unsubscribe from any of our email mailing lists at any time. If you wish to unsubscribe from a Catch22 mailing list please click the unsubscribe link on the latest email or contact dpo@catch-22.org.uk to ensure that you do not continue to receive email newsletters from us. We will need to continue to hold your details after you have unsubscribed to ensure that we do not send you further communications.

For more information, please see the Mailchimp or Salesforce privacy notices as appropriate.

Feedback and enquiries

Catch22 processes the data submitted through any of our website contact forms for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give when submitting the form.

We will only use the information supplied to us to deal with the enquiry and any subsequent issues, and to check on the level of service we provide.

These contact forms are processed using the WordPress plugin, Gravity Forms. When these forms are submitted to us, notification emails are automatically generated to send your enquiry to the appropriate team within Catch22 who will store your email for as long as is required to deal with your enquiry and any subsequent issues.

Form submissions are also stored within the Catch22 WordPress database for a period of 90 days. This allows us to identify if there are any issues with forms being received by our teams. After this time, forms and all accompanying personal data are automatically deleted from the system. Gravity Forms does not receive copies of any of forms, or any accompanying personal data, that are submitted via the Catch22 website.

If using our online chat service, Click4Assitance, data collected through the chat service may be shared internally within Catch22  to provide support and improve services.

You have the right to withdraw consent for us to contact you at any time by contacting dpo@catch-22.org.uk. You also have the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.

For more information, please see the Gravity Forms privacy notice.

Complaints

Complaints can be submitted using our online feedback form, by emailing feedback@catch-22.org.uk, or by post. Catch22 undertakes the processing of your complaints data as part of its legitimate interests.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.

For more information, please see the Complaints, Compliments and Feedback policy.

Use of data processors

The Data Processor (the organisation that does data processing on behalf of Catch22) is Totally.Tech.

Catch22 also works with third-party data processors to provide our:

content management system (WordPress),
website analytics (Google Analytics),
marketing platform (Mailchimp),
client relationship management platform (Salesforce),
social media advertising campaigns (Meta Pixel, Twitter Pixel, LinkedIn Insight Tag, TikTok Pixel),
online chat service (Click4Assitance), and
recruitment service (SmartRecruiters).

We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it and retain it for the period we instruct.

Individual Catch22 services may work with additional third-party data processors in line with their contractual requirements. For more information, please see the relevant Service Privacy Notice, which can be downloaded from their service page on this website, or found by searching for the service by name in our Policy Library.

Disclosures

Catch22 may disclose information about you to any of our employees, officers, agents, suppliers or data processors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

to the extent that we are required to do so by law,
in connection with any legal proceedings or prospective legal proceedings, or
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy notice, Catch22 will not provide your information to third parties without your consent.

Security of your personal data

Catch22 will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.

Notice amendments

We may update this privacy notice from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Your rights

Please contact the Data Protection Officer if you have any queries regarding this Privacy Notice or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

right to access

right to erasure

right to object

right to rectification

right to be informed

right to restrict processing

right to data portability

rights in relation to automated decision making and profiling

right to lodge a complaint with the Information Commissioners Office (ICO) – via the Complaints page on the ICO website or by calling 0303 123 1113

For further information on your rights, please visit the Individual Rights page on the ICO website.

Contact

If you have any questions about this privacy notice or of our treatment of your personal data, please email dpo@catch-22.org.uk or write to:

Data Protection Officer

Catch22
27 Pear Tree Street
London
EC1V 3AG

Data controller

Catch22’s data protection registration number is Z1473239