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We work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, victim services, gangs work and youth justice.

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Working with young people and adults, we provide intervention services in custody and in the community that are focused on building strong, consistent and trusting relationships to help unlock potential and make positive changes in life.

Our diversion and rehabilitation justice work is based upon:

  • a thorough assessment of risk and need
  • interventions that are tailored to meet the needs of each service user
  • forming high quality relationships that are designed to promote engagement and desistance
  • working with local partners and service experts to ensure the best use of different skills, knowledge and resources available.

We believe in putting relationships at the centre of what we do. 97% believe we make a difference because we take the time to build a relationship with them.*

Offender management and resettlement

Our offender management and resettlement models are unique. We provide support from entry into prison right through to transition into community life. By having an end-to-end model of one Case Worker and one relationship, we support the service user to take ownership of their plan and motivate them to make a positive difference to their future.

HMP Thameside

We deliver offender management at HMP Thameside. Our teams work closely with the Offender Manager in the community to ensure that people with convictions receive an integrated and consistent approach to their assessment, sentence planning and implementation of sentence plans across both custodial and community elements of their sentence. Case Workers, Case Support Workers, High Risk Case Workers and Case Administrators manage the prison’s case load and act as a central point of contact for Offender Managers, intervention providers and other departments and agencies, inside and external to the establishment, to address offending behaviour and prepare service users for release.

Through The Gate

With Through The Gate services in the South West, South, London and West Yorkshire, we work in partnership with a number of Community Rehabilitation Companies and make appropriate referrals to deliver the Through The Gate agenda. Our teams assess service users’ needs and construct individual plans, taking into consideration accommodation, finance, employability and relationships. We also support victims of domestic violence and those who have been involved in the sex industry. This collaborative approach best supports service users to reintegrate into the community and reduce reoffending.

Community work

Victim services

Our victim services are co-designed with commissioners and partner agencies to meet the local needs of victims, ensuring they receive emotional and practical support by phone and face-to-face meetings in their home and community, alongside practical support and crime prevention advice.


Our gangs services work nationally to address the multiple and complex issues that can lead to gang involvement, bringing together research, policy and practice to understand how to reduce the harm caused by gangs and gang-related crime.

Youth justice

We deliver a range of services that cover the spectrum of youth justice, from crime diversion and prevention through to intensive supervision and surveillance.


Do you need help with prison visits?

The Help With Prison Visits is a Government scheme that provides help for low income families or significant others towards the cost of travelling to prison visits.

For full details about the scheme, and online application, go to:

Get in touch

Contact us if you have an enquiry about Catch22’s justice services and a member of the team will get back to you as soon as possible.

Please note

*Due to GDPR restrictions we cannot give out any details of prisoners we work with. If you are enquiring about, or fearing for the safety of a person in custody, please contact the security team at the prison and/or police in your local area. Use the prison finder to find appropriate contact details:

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How we manage your data

We manage the data you provide in accordance with the EU General Data Protection Regulation (GDPR).

  • The Data Controller (the organisation that determines how your data is managed) is Catch22Contact us if you have a query about how your data is managed.
  • The Data Processor (the organisation that does data processing on behalf of Catch22) is The Bureau.
  • We are committed to giving you (the Data Subject in legal terms) an easy way to exercise your eight rights under the GDPR.
  • We process your data for the purpose of receiving your message and responding to it under the lawful basis of consent, which you give by submitting the form above. You have the right to withdraw consent for us to contact you at any time and the right to lodge a complaint with a supervisory authority, which in the United Kingdom is the Information Commissioner’s Office.
  • We retain your data for as long as you allow us to do so. You can exercise your right to erasure at any time.

More information about how we manage all the data we collect can be found in our privacy policy.

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* Catch22 Service User Survey 2015/16